Technical Support Lead
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Support Leader managing customer service operations for HeyMarvin, a fast-growing research platform. Leading team and optimizing processes to ensure customer satisfaction.
Responsibilities:
- Build and lead HeyMarvin’s support team
- Define and implement scalable processes (ticketing, SLAs, escalation paths, feedback loops)
- Resolve customer issues across channels (chat, email, in-app, phone)
- Partner with Product & Engineering to turn customer pain points into product improvements
- Establish support metrics and reporting
Requirements:
- 10+ years of experience in customer support
- At least 3 years in a leadership role (startup or SaaS strongly preferred)
- Strong knowledge of support tools, bonus points for Intercom
- Ability to design scalable processes (ticketing, SLAs, escalation, feedback loops)
Benefits:
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Similar Jobs
Systems Support Engineer
Systems Support Engineer managing support and maintenance of IT systems for healthcare and enterprise solutions. Requires troubleshooting and problem resolution in cloud platforms and networking protocols.
Cloud Support Technician
Cloud Support Technician serving as the primary support for Microsoft 365 and Azure cloud issues. Managing ticket triage, resolution, and escalation for customer environments.
Primary Support Engineer, SAP Basis
Primary Support Engineer providing remote SAP Basis support for Rimini Street's global clients. Engaging in complex troubleshooting and delivering solutions in a 24x7 support environment.
Senior Support Engineer, SAP ABAP
Sr. Support Engineer, SAP ABAP providing exceptional remote support for mission-critical SAP applications. Collaborating with global clients to solve complex customer issues and delivering high-quality customer experience.
Development Support Engineer
Providing remote radiological support for hospitals and healthcare professionals. Supporting innovations in healthcare technology and services as part of Radiology Partners.
Desktop Support Technician
Desktop Support Technician managing IT support for international clients. Hands-on, technical role with focus on end-user environments and ensuring smooth operations.
Support Technician – Outage Management System
OMS Support Technician providing technical support services to Milsoft customers in a 24/7 support environment. Involves installation, troubleshooting, and maintenance of OMS products.
Technical Support Application Analyst – 24/7
Technical Support Application Analyst providing 24/7 support for company products. Diagnosing, troubleshooting, and resolving software and network issues for customers.
Technical Analyst, HR – Fixed Term Contract
Technical Analyst managing HR technology solutions and optimizing service delivery for efficient operations. Collaborating with IT and stakeholders to improve HR systems and processes.
Hadoop Product Support Engineer
Product Support Engineer at Acceldata responsible for enhancing Hadoop and Spark applications. Collaborating with teams to ensure high performance and reliability in data processing systems.
Product Support Engineer
Support Engineer providing exceptional customer service by diagnosing and resolving technical issues. Collaborating with Engineering and creating documentation for product improvements.
Genesys Cloud Support Engineer
Genesys Cloud Support Engineer providing technical support for TTEC Digital's Genesys platform. Collaborating with clients and teams to ensure exceptional customer experiences.
Support Engineer, SQL Experience
Support Engineer diagnosing SQL-related production issues for a healthcare technology platform. Collaborating with engineering teams to resolve user problems effectively.
Product Technical Support Manager
Product Technical Support Manager overseeing global HVACR technical support initiatives. Leading a team to enhance product reliability and customer satisfaction in HVACR systems.
Technical Support Specialist
Technical Support Specialist providing hands-on IT support for end users across diverse environments. Responsible for troubleshooting and administration of IT systems and user support.
Senior Technical Support Engineer
Technical Support Engineer resolving customer technical issues with the NetDocuments platform. Supporting clients via calls and support cases, ensuring timely resolutions.
Junior Support Analyst
Analista de Suporte Júnior coordinating internet setup and client engagements at Mamtech. Responsible for task validation, service order tracking, and system updates.
Manager, Technical Support – Content Management
Manager leading a team of technical support specialists for content management systems. Overseeing operations, performance, and customer interactions in a remote capacity.
Software Support Engineer
Software Support Engineer bridging senior customer support and engineering teams at ICANotes. Focus on troubleshooting web based software and contributing to bug fixes in behavioral health EHR.
Technical Support Specialist
Technical Support Provider assisting clients with electronic billing software needs. Supporting eligibility verification and patient liability estimator service lines remotely.