Senior Customer Support Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Customer Support Engineer at NetBox Labs assisting customers with technical networking challenges and managing their NetBox implementations. Collaborating on architectural reviews and technical escalations.
Responsibilities:
- Build deep familiarity with each customer's environment, goals, and constraints
- Participate in architecture reviews, planning sessions, and Business Reviews alongside Customer Success Managers
- Help customers translate their network management goals into NetBox workflows and adoption paths
- Serve as the bridge between what customers need and what the product can do
- Diagnose, reproduce, and resolve issues across installation, configuration, integrations, plugins, and upgrades
- Manage the full post-sale technical lifecycle: onboarding, version upgrades, and ongoing deployment health
- Meet SLAs for response and resolution while keeping customers informed throughout
- Surface customer feedback and feature requests to Product with enough context to be actionable
- Build runbooks and troubleshooting guides that reduce repeat escalations
- Identify patterns in support volume and propose improvements to process or product
Requirements:
- NetBox, DCIM, IPAM, and core networking concepts
- Docker (with Compose)
- GitHub or GitLab
- SQL, PostgreSQL, CSV, and JSON processing
- SSH, Linux command line, shell scripting
- Python, pip, REST APIs
Benefits:
- Offers Equity
- Offers Bonus
Similar Jobs
Tier 2 Technical Support Engineer
Providing Tier 2 technical support for Cynet products while ensuring customer satisfaction. Working closely with R&D and SOC teams for effective issue resolution in a remote setting.
IT Support Engineer
IT Support Specialist responsible for Tier 1 IT support for Andromeda, assisting North American employees from Pakistan. Involves troubleshooting, ticket management, and proactive customer engagement.
L3 Support Engineer – Full Stack Support
L3 Support Engineer ensuring stability and performance of AIM's cloud-based systems. Leading troubleshooting and mentoring L1/L2 engineers in automation and AI-driven workflows.
Support Developer
Support Developer responsible for ongoing health and performance of client websites and applications at Lullabot. Involves collaboration, troubleshooting, and enhancing Drupal platforms.
Support Analyst I
Tier 1 Support Technician providing remote customer support for Netrix Global. Responsible for incident assessments, ticket management, and ensuring excellent customer experience.
Senior Tier 2 Technical Support Specialist
Senior Tier 2 Technical Support Specialist helping customers navigate technical challenges at Rewind. Responsible for troubleshooting, escalation management, and optimizing support workflows.
Senior Technical Support Engineer
Senior Technical Support Engineer providing support and solutions for technology issues at Clean Air Task Force. Focused on Microsoft 365 while contributing to environmental initiatives.
Technical Support Lead
Support Leader managing customer service operations for HeyMarvin, a fast-growing research platform. Leading team and optimizing processes to ensure customer satisfaction.
Systems Support Engineer
Systems Support Engineer managing support and maintenance of IT systems for healthcare and enterprise solutions. Requires troubleshooting and problem resolution in cloud platforms and networking protocols.
Cloud Support Technician
Cloud Support Technician serving as the primary support for Microsoft 365 and Azure cloud issues. Managing ticket triage, resolution, and escalation for customer environments.
Primary Support Engineer, SAP Basis
Primary Support Engineer providing remote SAP Basis support for Rimini Street's global clients. Engaging in complex troubleshooting and delivering solutions in a 24x7 support environment.
Senior Support Engineer, SAP ABAP
Sr. Support Engineer, SAP ABAP providing exceptional remote support for mission-critical SAP applications. Collaborating with global clients to solve complex customer issues and delivering high-quality customer experience.
Development Support Engineer
Providing remote radiological support for hospitals and healthcare professionals. Supporting innovations in healthcare technology and services as part of Radiology Partners.
Desktop Support Technician
Desktop Support Technician managing IT support for international clients. Hands-on, technical role with focus on end-user environments and ensuring smooth operations.
Support Technician – Outage Management System
OMS Support Technician providing technical support services to Milsoft customers in a 24/7 support environment. Involves installation, troubleshooting, and maintenance of OMS products.
Technical Support Application Analyst – 24/7
Technical Support Application Analyst providing 24/7 support for company products. Diagnosing, troubleshooting, and resolving software and network issues for customers.
Technical Analyst, HR – Fixed Term Contract
Technical Analyst managing HR technology solutions and optimizing service delivery for efficient operations. Collaborating with IT and stakeholders to improve HR systems and processes.
Hadoop Product Support Engineer
Product Support Engineer at Acceldata responsible for enhancing Hadoop and Spark applications. Collaborating with teams to ensure high performance and reliability in data processing systems.
Product Support Engineer
Support Engineer providing exceptional customer service by diagnosing and resolving technical issues. Collaborating with Engineering and creating documentation for product improvements.
Genesys Cloud Support Engineer
Genesys Cloud Support Engineer providing technical support for TTEC Digital's Genesys platform. Collaborating with clients and teams to ensure exceptional customer experiences.