Support Operator – Payroll and HR Administration
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Job Description
Operador de suporte atendendo clientes do Persona, sistema da Nasajon para gestão de Departamento Pessoal. Esclarecimento de dúvidas, solução de demandas e orientação sobre funcionalidades.
Responsibilities:
- Provide customer service and support through the channels made available by the company;
- Answer questions about using the Persona system;
- Guide customers on payroll and HR administration processes and features;
- Identify, analyze, and seek solutions for customer requests;
- Accurately record interactions and information in the system;
- Perform basic tests and validations to help identify potential issues;
- Escalate requests to other departments or support levels when necessary;
- Track requests and ensure customers receive appropriate follow-up;
- Contribute suggestions for improving customer service and support processes;
- Stay up to date on system features and updates.
Requirements:
- High school diploma required;
- Currently pursuing or holding a degree in Business Administration, Human Resources, Accounting, or a related field is preferred;
- Knowledge of or interest in payroll and HR administration processes;
- Comfortable working with systems and technology;
- Strong verbal and written communication skills;
- Analytical mindset and ability to identify and solve problems;
- Organized and detail-oriented;
- Ability to learn quickly and explain information clearly;
- Enjoys assisting and helping people;
- Previous customer service or support experience is a plus;
- Knowledge of payroll and HR administration processes, such as payroll processing, new-hire onboarding, vacation, terminations, and employment-related compliance requirements, is a plus;
- Experience with management systems or payroll and HR software is a plus;
- Knowledge of the Persona system or other Nasajon systems is a plus.
Benefits:
- Employment under Brazilian CLT labor regulations;
- 100% remote work;
- Flexible working hours, with a focus on deliverables;
- Food and meal allowances;
- Health insurance;
- Digital Hospital telehealth service;
- Dental insurance;
- Wellhub;
- Partnership with Sesc;
- Life insurance;
- Funeral assistance.
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