Customer Care Representative
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Job Description
Customer Care Representative providing remote phone, chat, email, and social media support. Resolving package, returns, refunds, product, and warranty inquiries for customers.
Responsibilities:
- Provide premium customer service through phone, chat, email, and social media
- Handle inquiries related to package logistics, returns, refunds, product details, and warranty support
- Assist customers with website navigation, product selection, and general questions
- Deliver thoughtful, efficient, and personalized customer support
- Resolve customer concerns with empathy and professionalism
Requirements:
- Must be located in Arizona or Nevada
- Prior customer service experience answering customer questions and resolving issues
- Experience navigating on a computer while speaking to someone on the phone
- High School Diploma or equivalent
- Ability to work an 8-hour shift, Monday through Sunday, with 2 days off
- Hours of operation are 7am to 6pm MST
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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