Customer Care Representative
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Job Description
Remote Customer Care Representative supporting package logistics, returns, refunds, warranties, and product inquiries. Providing personalized service across phone, chat, email, and social media for TEKsystems clients.
Responsibilities:
- Provide premium customer service through phone, chat, email, and social media
- Handle inquiries related to package logistics, returns, refunds, product details, and warranty support
- Assist customers with website navigation, product selection, and general questions
- Deliver thoughtful, efficient, and personalized support
- Resolve customer concerns with empathy and professionalism
Requirements:
- Must be located in AZ or NV
- Must have prior experience in customer service where you have helped answer customer questions and resolve issues
- Experience with navigating on a computer while speaking to someone on the phone
- High School Diploma or equivalent
- Ability to work 7am to 6pm MST, Monday through Sunday, with 8-hour shifts and 2 days off
Benefits:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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