Pledge Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote contractor answering inbound donor calls for nonprofit fundraising campaigns. Processing pledges, verifying transactions, and protecting confidential information from home.
Responsibilities:
- Professionally answer incoming donor calls
- Follow campaign-specific scripts and procedures
- Accurately process pledge and donation information
- Verify donor and transaction details
- Enter information into designated computer systems
- Navigate multiple screens while communicating with callers
- Protect confidential information
- Follow established compliance and quality requirements
- Maintain dependable attendance and performance
- Support established nonprofit fundraising campaigns by assisting donors who call to make pledges and contributions
Requirements:
- A high school diploma or GED
- At least six months of remote customer-service experience or one year of onsite customer-service experience
- Strong verbal communication and active-listening skills
- Accurate data-entry and basic computer skills
- Ability to navigate multiple systems while speaking
- Professional and dependable work habits
- Quiet, dedicated home workspace
- Windows 11 computer
- At least 8GB of RAM; 16GB recommended
- USB headset with noise cancellation
- Wired high-speed internet
- Direct Ethernet connection
- Quiet, distraction-free workspace
- MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted
- Required certification must be completed before servicing
- Eligibility may depend on experience, location, equipment, background requirements, and certification results
Benefits:
- Flexible servicing hours
- Contractors select from available servicing intervals
- Campaigns may offer servicing intervals throughout the day and night
- 1099 independent-contractor opportunity
- Work-from-home arrangement
- No cold calling or outbound solicitation
Similar Jobs
Customer Care
Seasonal Customer Care Representative supporting a nationally recognized retail organization’s customers remotely. Handling orders, returns, refunds, shipping, warranties, and product inquiries across multiple channels.
Sales Customer Service Representative – Remote
Remote CSR generating reverse-mortgage sales opportunities for Longbridge, a senior home-equity solutions provider. Handling calls, qualifying homeowners, scheduling follow-ups, and updating CRM records.
Inbound Donor Support Representative
Inbound donor support representative assisting nonprofit organizations and donors through fundraising campaigns. Processing pledges, verifying details, and following approved scripts from home.
Customer Service Representative
Customer Service Representative supporting customers via phone, email, and chat. Resolving inquiries, processing orders, and maintaining customer satisfaction remotely.
Service Support Representative – Days
Service Support Representative supporting TechFlow’s government contract operations. Tracking tickets, validating reports, troubleshooting issues, and assisting stakeholders remotely.
Healthcare Customer Service Representative
Healthcare customer service representative verifying patient insurance eligibility and benefits for Imagenet, a healthcare operations partner. Updating EHR data and supporting payer administration remotely.
Medical Customer Service Representative
Medical customer service representative handling patient calls, payments, and payment plans for a TEKsystems client. Reading EOBs and resolving patient inquiries fully remotely.
Customer Care Representative
Customer Care Representative providing remote phone, chat, email, and social-media support. Handling package logistics, returns, refunds, product details, and warranty questions.
Customer Care Representative
Remote Customer Care Representative supporting package logistics, returns, refunds, warranties, and product inquiries. Providing personalized service across phone, chat, email, and social media for TEKsystems clients.
Customer Care Representative
Customer Care Representative providing remote phone, chat, email, and social media support. Resolving package, returns, refunds, product, and warranty inquiries for customers.
Customer Service Support Representative
Remote customer service representative supporting Labcorp’s diagnostic and healthcare services. Handling claims, patient inquiries, and client communications for Revenue Cycle Management.
Customer Service Manager, Nationwide
Kundenservicemanager für Qivalos digitale Messdatenplattform im Immobilienbereich. Betreuung von Kunden und Montageprozessen sowie Sicherstellung der Kundenzufriedenheit.
Customer Support / Success Specialist
Customer Support/Success professional reviewing documents and providing structured feedback. Contributing domain expertise to Mercor’s AI model training and evaluation projects.
Bilingual Spanish Customer Service Representative
Bilingual Spanish customer service representative supporting consumers through phone, chat, email, SMS, and video. Handling inquiries, records, troubleshooting, and retention for ACC Premiere.
Customer Support Specialist
Customer Support Specialist supporting farmers using BarnTools’ agricultural IoT hardware, mobile apps, and SaaS platform. Troubleshooting issues, managing inquiries, and improving onboarding and customer experience.
Customer Service Coordinator
Remote Customer Service Coordinator handling military residents’ maintenance requests for WinnCompanies. Managing service tickets, calls, troubleshooting, scheduling, documentation, and escalations.
Customer Care Specialist – Flexible Client Opportunities
Remote customer care contractor handling calls, transactions, travel, and roadside support. Serving varied client programs through RSC Virtual Staffing as an independent contractor.
Software Customer Service Manager
Software Customer Service Manager supporting Motorola Solutions’ public safety software customers. Driving account health, issue resolution, service delivery, and technical coordination remotely.
Community Support Specialist – Epic Trips
Community Support Specialist supporting Worldpackers travelers and Travel Buddies throughout group trips. Resolving complex cases and safety concerns across high-volume support channels.
Customer Support Agent, German / English
Customer Support Agent bei 5CA, einer globalen Remote-CX-Firma für Gaming- und Tech-Marken. Betreuung von Kund:innen auf Deutsch und Englisch über mehrere Supportkanäle.