Support Specialist
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Job Description
Support Specialist serving as a liaison between users and the team for AssemblySuite. Handling support inquiries and continuously optimizing service processes.
Responsibilities:
- Be the central link between customers and our team!
- Receive, handle, document, and forward support requests
- Maintain ongoing communication with our customers
- Collect and report insights gained for customer support
- Continuously optimize service processes
Requirements:
- Excellent German and English skills
- Strong IT affinity – new software interests you and doesn't intimidate you
- Analytical thinking and a solution-oriented approach
- Confident manner and strong communication skills – essential for customer contact
- Positive attitude and resilience
Benefits:
- A family-like team where your contribution truly makes a difference
- Air-conditioned office with height-adjustable desks
- Partial or 100% remote work possible
- Free fruit and drinks, and a subsidized canteen
- Personal professional development budget at your disposal
- Company-sponsored pension plan and an additional asset-building allowance
- Excellent working atmosphere with a foosball table and joint events such as Release Day BBQs, breakfasts, and more
- Special: Annual multi-day road trip with the entire team
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