Support Technician
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Job Description
Support Technician assisting users with IT issues and maintaining tech resources. Role includes both remote and onsite support responsibilities in Brazil.
Responsibilities:
- Provide technical support to users both onsite and remotely, resolving incidents related to hardware, software, and connectivity.
- Install, configure, and maintain desktop computers, laptops, and peripherals.
- Assist with configuring user accounts, email, and access to corporate systems.
- Assist in maintaining the office network infrastructure, including connectivity checks, cabling, and device operation.
- Provide support for printers, mobile devices, and office equipment.
- Support control and organization of the IT asset inventory, ensuring equipment is recorded and traceable.
- Prepare equipment for employee onboarding and offboarding.
- Perform initial diagnostics for technical issues and escalate to higher support levels when necessary.
- Log and track tickets in service desk tools, ensuring proper documentation of requests.
- Assist with the standardization and organization of equipment and workstations.
Requirements:
- Previous experience in technical support or service desk.
- Experience installing and maintaining computers and peripherals.
- Experience supporting users in a corporate environment.
- Experience with Windows operating systems and Microsoft Office.
- Basic knowledge of corporate networking and connectivity.
- Technical course or degree in progress in Computer Science, Computer Networks, Systems Analysis and Development, Information Systems, or related fields.
- Experience installing and configuring Windows and corporate applications.
- Ability to diagnose and resolve hardware and software issues.
- Basic knowledge of network configuration, such as TCP/IP, Wi‑Fi, and connectivity.
- Experience installing and supporting printers and peripherals.
- Knowledge of Microsoft Office or Microsoft 365.
- Basic familiarity with Active Directory or user management.
- Experience logging and following up on tickets in support tools.
- The following will be a plus:
- Experience with service desk or ITSM tools.
- Experience with remote access software.
- Knowledge of IT asset inventory systems.
- CompTIA A+ certification.
- ITIL Foundation certification.
- Technical courses in hardware and networking.
Benefits:
- Employment type: CLT (formal Brazilian employment) + benefits
- Work format: Remote (home-office)
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