Support Technician
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Job Description
Support Technician role at SONDA focusing on user support and IT maintenance. Engage in clear communication and problem-solving for end-user issues.
Responsibilities:
- Record in the system clearly, accurately and in detail the description of the actions taken during each service.
- Keep the TMs informed about the entire lifecycle of their request (from opening to closure).
- Strong communication skills, professional demeanor and a customer-service focus.
- Ability to resolve or provide guidance for medium-complexity issues.
Requirements:
- Bachelor’s degree in Computer Science or related IT fields
- Availability to work 12x36 shifts or 8x5 with the possibility of on-call duties outside regular working hours
- Live near or have easy access to the operations base
- Experience providing end-user support in the field (onsite)
- Familiarity with service routines aimed at meeting SLAs
- Field experience, preferably in hospital environments
- Maintenance and support of microcomputer hardware and software: desktops, laptops, servers
- Experience servicing thermal printers and label/labeling printers
- Proficiency with Windows 10/11, system imaging/OS deployment and knowledge of Microsoft Office
- Knowledge of client-server networks, structured cabling for organization, diagnosis and support; basic understanding of routers and switches for remote-hands tasks.
Benefits:
- Flexible work arrangements that promote balance between your personal and professional life.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program that supports your personal and professional balance through initiatives focused on your physical, mental and social well-being.
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