System Engineer, Customer Services
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Job Description
System Engineer Customer Services providing 1st to 3rd level IT support. Engaging with clients to ensure optimal IT performance while maintaining service quality and reliability.
Responsibilities:
- 1st, 2nd & 3rd Level Support - du nimmst Anfragen per Telefon, Remote oder Ticketsystem an und lieferst schnelle, nachhaltige Lösungen.
- Troubleshooting – Hardware, Software, Netzwerk oder Drucker: du findest den Fehler und bringst den Groove zurück ins System.
- Monitoring & Performance – du erkennst Störungen frühzeitig und hältst unsere Kundenumgebungen am Laufen, bevor es kritisch wird.
- Kundenkontakt – dein Solo: klare, freundliche Kommunikation direkt mit unseren Kunden und Usern.
- Servicequalität & SLAs – dein Beat ist Verlässlichkeit: du hältst, was du versprichst, und lieferst in Top-Qualität.
- Dokumentation & Wissenstransfer – was du spielst, bleibt im Songbook: für Team, Kunden und nachhaltige Lösungen.
- Bandspirit – Zusammenarbeit, offene Kommunikation und gegenseitige Wertschätzung sind unser Backstage-Pass.
Requirements:
- Abgeschlossene IT-Berufslehre
- Zwingend mehrjährige Erfahrung im IT-Dienstleistungsumfeld (Systemhaus, Serviceprovider)
- Sehr gute Kenntnisse in Microsoft Server-/Client-Applikationen sowie Windows, macOS oder Linux
- Erfahrung mit Netzwerken, Hardware und gängigen Anwendungen
- Freude am direkten Kundenkontakt & die Fähigkeit, eine komplexe IT klar zu erklären
- Sprachkenntnisse: Deutsch und Englisch verhandlungssicher, Französisch als Bonus-Track
- Führerschein Kat. B
- Belastbarkeit, Teamgeist und die Fähigkeit, mehrere Kundenanfragen gleichzeitig im Takt zu halten
Benefits:
- Flexible Arbeitszeit mit 40-Stundenwoche und Teilzeitmöglichkeit
- Bis zu 5 Tage pro Woche standortunabhängiges Arbeiten sowie Homeoffice oder Remote Work aus der Schweiz möglich
- Flexibilität und Bereitschaft, nach Absprache an 2–3 Tagen pro Woche vor Ort tätig zu sein
- 25 Tage Ferien pro Jahr (ab dem 40. Lebensjahr 27 Tage / ab dem 50. Lebensjahr 30 Tage)
- 13 bezahlte Feiertage und die Möglichkeit von zusätzlichem unbezahltem Urlaub
- 100% Lohnfortzahlung bei 3 Wochen Vaterschafts- / 16 Wochen Mutterschaftsurlaub
- Modernste Hardware und bezahltes Handy-Abo inkl. Anteil an Smartphone
- Überdurchschnittliche Leistungen bei der Pensionskasse sowie Anteil Arbeitgeber 60% und Anteil Arbeitnehmer 40%
- Private Unfall-Zusatzversicherung
- Kostenloses Laden deines Elektrofahrzeuges am Standort Gerlafingen
- Rabattierter Zugang zu Fitness- und Physiocenter Angebote
- Brands for employees & benefits at work
- Wellbeing@Work mit Mario Kart Racing, Silent Room, Töggelikasten, Apéros und Teamevents
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