System Engineer, NOC Team
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
NOC Engineer resolving technical issues and alerts for end-user devices from home. Engaging with customers and vendors while ensuring operational efficiency.
Responsibilities:
- Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts
- Resolve requests for scheduling after-hours maintenance and device/new customer onboarding
- Communicate with vendors and customers as a point of contact
- Coordinate maintenance, after-hours repair, and patch remediation
- Documentation, maintaining knowledge base, new articles, and content improvements
- Recommend and improve processes to drive better outcomes
Requirements:
- 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
- 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
- Microsoft Windows Desktop & Server OS
- General familiarity with all currently-supported versions of Windows
- OS & App Patching, OS Upgrades, Failure Remediation
- Cloud Products & Technologies (Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS)
- Identity Management, Authorization, and Security (Azure AD, Okta)
- EMM/MDM tools (InTune, AirWatch)
- Backups & Disaster Recovery
- E-Mail Technologies (General Mail Flow Troubleshooting, Archiving, Retention, Compliance)
- Networking (Comprehension of network protocols TCP/IP, VPN, DNS, DHCP)
- Great communicators able to speak at a conversational English level
Benefits:
- Health insurance
- Eligible for Overtime
- 10% Shift Differential for Overnight Roles
- Comprehensive benefits
- Professional and career development opportunities
Similar Jobs
Business/Systems Analyst
Business/Systems Analyst role focused on software testing for a food distribution management system. Working collaboratively with QA and development teams in a remote capacity.
Trainer, Instructor for Retraining IT Specialist — System Integration
Trainer responsible for competency development in IT systems integration for students. Delivering lessons remotely and preparing instructional materials in a structured learning environment.
Trainer, Instructor for Retraining IT Specialist, System Integration (m/f/d)
Trainer developing skills in IT system integration at WBS TRAINING. Focused on competency development through engaging teaching methods and innovative learning environments.
Tactical Data Link Systems Engineer
Tactical Data Link Systems Engineer supporting Australian military with L3Harris Link-16 terminals and toolsets. Delivering effective solutions and collaborating in a global team environment.
Senior Systems Engineer
Senior Systems Engineer ensuring safety across Plug Power’s infrastructure systems. Collaborating on risk management and compliance with federal, state, and local regulations.
Technical Systems Engineer, Level 2
Technical Systems Engineer driving Panduit’s solution strategy across the south-central region. Identifying and promoting network infrastructure equipment and collaborating with account managers for technical success.
Senior Systems Analyst – Tier 3 Systems Support
Senior Systems Analyst providing technical support with ERP systems at Voke in Brazil. Responsible for incident resolution, root cause identification, and technical documentation.
Systems Engineer
Systems Engineer maintaining IT infrastructure and managing support for local and remote users at a cybersecurity company. Involves software development and digital transformation projects.
Pre-Sales Systems Engineering Manager, Networking
Pre-Sales Systems Engineering Manager at HPE leading technical strategy and execution for enterprise networking solutions. Overseeing pre-sales activities and ensuring high-quality solution delivery.
Senior Applications Systems Analyst/Programmer
Software Developer Senior delivering solutions to unique client requirements. Supporting complex workflows and python environments in HPC settings for GDIT.
Systems Engineer
Systems Engineer supporting the Defense Counterintelligence and Security Agency with IT documentation and vendor evaluation. Collaborating to ensure operational requirements translate to technical specifications.
IT Systems Engineer
IT Systems Engineer at Red Cup IT designing and executing server migrations and network overhauls. Acting as technical authority for complex issues while managing multiple client environments.
Lead Photonics System Engineer
Lead Photonics System Engineer enabling design and manufacturing services for advanced co-packaged-optics systems. Collaborating with technology leaders and managing client interactions for successful product design and manufacturing.
Senior Systems Engineer
Senior Systems Engineer participating in complex automotive projects and coaching teams on systems engineering practices. Requires bachelor’s degree and 10+ years of systems engineering experience.
Senior Business Systems Analyst, Finance
Senior Business Systems Analyst managing NetSuite environments for Oura's Finance team. Collaborating with various departments and enhancing business processes in a growing company.
Mid-Level Systems Analyst – Power BI Support
Join YDUQS as a Systems Analyst focusing on Power BI support and maintenance. Tackle BI challenges to enhance educational success.
Systems Engineer
MSP Systems Engineer responsible for maintaining IT environments across on-premises and cloud for multiple clients. Ensuring high availability, security, and performance in a fast-paced managed services setting.
IT Systems Engineer – Infrastructure, Cloud Services
IT Systems Engineer handling IT systems and developing secure IT infrastructure for a family-like team. Collaborating with clients and selecting hardware and cloud services for efficient operation.
Systems Engineer III
Systems Engineer III responsible for designing, implementing, and maintaining complex systems at EasyPost. Collaborating with cross-functional teams to achieve efficient system performance.
IT Systems Engineer
IT Systems Engineer managing scalable systems and IAM for Hashgraph's cloud and internal infrastructure. Ensuring reliability, security, and compliance while driving operational efficiency.