System Engineer, NOC Team
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Job Description
NOC Engineer responsible for resolving alerts and requests at an IT management firm. Requires strong skills in Windows OS, cloud technologies, and networking.
Responsibilities:
- Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts
- Resolve requests, primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding
- Communicate with vendors and customers as a point of contact
- Coordinate maintenance, after-hours repair, and patch remediation
- Projects, as assigned by managers, for the NOC and Support teams
- Documentation, maintaining knowledge base, new articles, and content improvements
- Recommend and improve processes to drive better outcomes
Requirements:
- 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
- 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
- Microsoft Windows Desktop & Server OS
- General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
- OS & App Patching, OS Upgrades, Failure Remediation
- Cloud Products & Technologies: Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
- Identity Management, Authorization, and Security (Azure AD, Okta)
- EMM/MDM tools (InTune, AirWatch)
- Backups & Disaster Recovery
- E-Mail Technologies: General Mail Flow Troubleshooting, Archiving, Retention, Compliance
- Networking: Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
- Diagnostic toolkit in Layer 1-3 functionality
- Security: Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
- Great communicators, able to speak at a conversational English level
Benefits:
- competitive salary
- comprehensive benefits
- great perks
- professional and career development for our Team Members
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