Systems Specialist, Cloud Contact Center
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Job Description
Systemspezialist für Cloud Contact Center-Lösungen bei Deliberate, verantwortlich für Integrationen und Support in Kundenprojekten.
Responsibilities:
- As a Systems Specialist, you will be actively involved in consulting projects and in the operational environments of our clients on topics related to Customer Experience and Cloud Contact Center
- You design and integrate, as part of a team, our Cloud Contact Center platform based on Genesys Cloud
- You handle integration into our clients' system landscapes as well as the service and support of the systems
- You are committed to the continuous development and improvement of our customers' systems
Requirements:
- You have successfully completed a technical education (or an equivalent qualification) and have a strong affinity for IT
- Ideally, you bring professional experience with call center infrastructures (Genesys or similar); technologies such as SIP, IVR, chatbots and automation are familiar to you
- You demonstrate a high willingness to learn and can quickly get up to speed with new applications and technologies
- Strong teamwork and communication skills as well as a high service orientation complete your profile
Benefits:
- We are an owner-managed company with a family-like culture
- We enjoy working as a team on challenging projects and take part in regular team events
- We have flat hierarchies and short decision-making paths – which allows everyone to take on significant responsibility quickly
- We address each other informally and maintain a respectful, family-like atmosphere
- Our "Daily Coffee Talks" are part of our culture, as is the annual Christmas party
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