Team Lead, Content Moderators
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Job Description
Team Lead overseeing operations in eCommerce content moderation while ensuring compliance with trust and safety policies; collaborating with teams for continuous improvement.
Responsibilities:
- Supervise daily operations, ensuring team members meet accuracy, productivity, and compliance standards.
- Provide guidance on complex cases, clarifying policy interpretations and reinforcing best practices.
- Monitor team performance, tracking key metrics and offering feedback to improve efficiency.
- Assist with scheduling and workflow management, ensuring balanced workloads and timely task completion.
- Support training efforts, helping onboard new team members and reinforcing ongoing learning initiatives.
- Collaborate with senior leads and managers to report trends, enforcement challenges, and areas for improvement.
- Conduct content audits, reviewing moderation decisions to maintain consistency and identify gaps.
- Act as a point of escalation, addressing team concerns and facilitating resolutions to complex moderation issues.
Requirements:
- 2-4 years of leadership experience in compliance, regulatory affairs, or policy-related fields.
- Strong sense of integrity, professionalism, and the ability to respond to high-risk cases that include combatting hate speech, violent extremism, self-harm, fraud, exploitation, and misinformation/disinformation.
- Strong ability to interpret and apply platform policies, ensuring team compliance and consistent enforcement.
- Proficiency in tracking and reviewing moderation data, identifying trends and areas for improvement.
- Effective written and verbal communication skills in English, with the ability to provide clear guidance and feedback to team members.
Benefits:
- Fair bonus system
- Paid vacation and sick leaves days
- Leading company in its field on the market (worldwide)
- Learning and sport program
- Full remote work from home
- Cool & friendly team
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