Team Manager
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Job Description
Remote Team Manager leading project teams and global client delivery for Labcorp’s clinical laboratory services. Managing milestones, quality, escalations, and continuous improvement.
Responsibilities:
- Manage and supervise day-to-day operations of assigned client team members, including performance metrics, accountability, work distribution, and performance evaluations
- Ensure seamless integration of Project Management team services
- Grow and develop the Project Management team, including succession plans and individual development plans
- Manage study milestones and proactively communicate with clients
- Apply best practices for budget and risk management and ensure accurate system documentation
- Coordinate and monitor progress toward Project Management goals
- Consult proactively with clients regarding the impact of their decisions and understand how they define success
- Manage a culture of continuous improvement, quality, and productivity, including consistent implementation, use, and review of SOPs
- Monitor and track resolution of client escalations, issues, and concerns
- Identify, track, and resolve service failures promptly and take preventative action
- Collaborate across boundaries and functions to support global team operations, work with BD Directors, remove barriers, and optimize client delivery
- Coordinate and manage a regional team and global clients to implement team strategy, structures, processes, and metrics and deliver outstanding client satisfaction
Requirements:
- High school diploma or equivalent
- 3 or more years of people leadership experience with direct reports
- 2 or more years of experience overseeing pharmaceutical or biotechnology projects
- Preferred: Bachelor’s degree in life science, medical, scientific, technical, or laboratory related discipline
- Preferred: 1 or more years of experience in Central Laboratory Services
- Exceptional written, verbal, and interpersonal communication abilities
- Strong customer service orientation and demonstrated commitment to collaborative teamwork
- High level of initiative with the ability to work effectively across cross functional teams
- Proven strengths in planning, problem solving, and organizational execution
- Demonstrated success driving continuous improvement and managing change
- Experience in team building, influencing stakeholders, and resolving conflict
- Track record of successfully delivering complex projects on time and to quality standards
Benefits:
- Annual bonus under the Labcorp Bonus Plan
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability (STD)
- Long-term disability (LTD)
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
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