Technical Customer Support Agent – Temporary
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Job Description
Technical Customer Support Agent providing customer support and Tier 1 technical assistance. Addressing incidents and resolving user inquiries while maintaining a high level of customer service.
Responsibilities:
- Deliver general customer support (90%) and basic Tier 1 technical assistance (10%)
- Provide non-technical and technical customer support to end-user community
- Answer customer program questions, hardware/software issues, and troubleshoot
- Clarify information, research, and provide solutions to customer issues
- Address incidents and respond to users in accordance with procedures and Service Levels
- Log incidents and service requests into the ticket-tracking system
- Provide troubleshooting and resolution via phone, e-mail or remote connectivity
- Follow-up with clients to ascertain job satisfaction
- Train new Help Desk Coordinators when needed
Requirements:
- Proficient experience using Windows 7, 8, 10 and Microsoft Office products
- Proficient experience using & configuring web browsers and managing browser plug-ins
- Ability to pass employment background check and drug-screening
- Ability to pass Level 2 background check
- 1+ year of prior Call Center/Help Desk experience preferred
- 1+ year of prior PC technical experience and/or training preferred
- Ability to type 45 WPM
Benefits:
- Flexible hours that may include weekends
- Dependable high-speed internet
- Reliable computer
- Headset with microphone
- Quiet area free from distractions
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