Technical Delivery Manager
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Job Description
Technical Delivery Manager leading client delivery for phData, a remote data and AI consultancy. Guiding global teams across modern data platforms, incidents, and complex enterprise projects.
Responsibilities:
- Effectively lead and motivate client technical teams, providing technical leadership for the design, implementation, and ongoing operational support of modern data platforms
- Maintain knowledge of current modern data technology to guide, mentor, and collaborate with team members and articulate best practices and improvements to customers
- Collaborate with technical teams to build Epics, Stories, and Tasks to mature and improve customers’ data platforms
- Delegate to and coach Architects and Engineers and ensure successful and timely delivery of Epics
- Provide Delivery Leadership for multiple customer accounts simultaneously and deliver quality client services within expected timeframes and budget
- Develop relationships with sponsors and stakeholders, communicate progress and expected outcomes, host leadership discussions, and identify new opportunities
- Ensure teams are trained and prepared to deliver, process documentation is accurate, and communication is properly handled
- Maintain staffing levels and balance delivery between US and India team members to ensure successful handoffs and continuous delivery
- Participate in major incident response, including communication, escalation, staffing, and gap coverage
- Improve services through process improvement, knowledge sharing, and creating accelerators
- Champion company core values and improve accountability and responsibility within delivery teams
Requirements:
- At least 5 years of experience in Technical Management, IT Architecture, Customer Relationship Management, Project Management and/or Delivery Management
- Passion and curiosity for learning new technologies and skills
- Knowledge of technology trends and ability to use current technological trends to build a business strategy
- Experience with either Amazon Web Services (AWS) or Microsoft Azure
- Technical knowledge deploying and managing some of the following cloud / data technologies: Snowflake, Redshift, Synapse, Fivetran, Qlik, Matillion, DBT, StreamSets, Airflow, NiFi, Cloudera, EMR, Databricks
- Passion for leading a technical operations team through multiple large or complex projects and mentoring team members
- Experience scoping activities on large scale, complex technology infrastructure projects
- Experience owning Incident and Escalation processes, ensuring coordination and effective communication during major incidents between the technical teams, end-users, and customer stakeholders through resolution, root cause analysis, and remediation
- Previous experience working directly with global customers and business partners
- Confidence, excellent communication skills, and customer relationship management skills for guiding discussions with customer stakeholders at the director and VP level through face-to-face interactions, written communication, and formal presentations
- Experience coordinating with the technical teams managing IT infrastructure services or Modern Data Platforms for multiple customers of various sizes
- Strong leadership skills
- Professional track record of creating, challenging, and improving processes and procedures
- Highly organized
- Strategic thinker
- Problem-solver
- Flexibility in working across timezones as needed
- Ability and willingness to travel as needed for client visits, team workshops, and strategic planning sessions
- Bachelor's degree in Computer Science or a related field (preferred but not required; we value real-world experience)
Benefits:
- Remote-First Workplace
- Medical Insurance for Self & Family
- Medical Insurance for Parents
- Term Life & Personal Accident
- Wellness Allowance
- Broadband Reimbursement
- Continuous learning and growth opportunities to enhance your skills and expertise
- Paid certifications
- Professional development allowance
- Bonuses for creating company-approved content
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