Technical Implementation Manager
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Job Description
Technical Implementation Manager leading end-to-end implementations of Vuture platform at Marigold. Overseeing technical execution and customer delivery to ensure successful onboarding.
Responsibilities:
- Lead end-to-end technical implementations of Vuture, owning delivery from kickoff through go-live.
- Configure the Vuture platform to meet customer requirements, including workflows, data structures, permissions, and integrations.
- Serve as the primary technical point of contact for customers during implementation, leading discovery sessions, solution reviews, and delivery checkpoints.
- Translate customer business requirements into scalable, best-practice technical solutions.
- Identify technical risks early and drive resolution through hands-on work or cross-functional collaboration.
- Partner closely with Product, Engineering, Support, and Customer Success teams to troubleshoot issues, resolve blockers, and ensure a smooth handover post-launch.
Requirements:
- 3+ years of experience in technical implementation, solutions engineering, professional services, or a similar customer-facing technical role.
- Hands-on experience implementing SaaS platforms for mid-market or enterprise customers.
- Strong understanding of system configuration, integrations, and data flows.
- Proven ability to manage multiple customer implementations concurrently.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Comfortable owning delivery outcomes and working directly with customers to meet timelines and scope.
Benefits:
- Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance
- Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
- Paid Volunteer Time
- 401k plan with a company match on your contributions.
- Employee-centric and supportive remote work environment with flexibility.
- Support for life events including paid parental leave.
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