Technical Project Manager
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Job Description
Technical Project Manager coordinating enterprise SRE projects for Upsun, a cloud application platform. Translating partner requests, tracking infrastructure delivery, and improving project workflows across engineering teams.
Responsibilities:
- Serve as the primary coordination point for a strategic enterprise partner
- Lead regular status updates and manage partner expectations
- Keep Jira/Linear issue trackers accurately synchronized
- Translate customer requests and post-incident follow-ups into prioritized tasks for SRE, Security, and Product teams
- Track project milestones and cross-team dependencies
- Identify and flag delivery risks across infrastructure, monitoring, and capacity planning initiatives
- Handle routine stakeholder meetings, project administration, and ticket follow-through to protect SRE focus time
- Establish flexible, pragmatic project tracking practices for the SRE organization
Requirements:
- 3+ years managing technical projects, program coordination, or customer delivery in software, cloud infrastructure, or DevOps environments
- Ability to balance formal enterprise-client expectations with a fast-moving scale-up environment
- Foundational understanding of cloud infrastructure, web hosting, Linux, and containers
- Ability to communicate project status without making technical design decisions
- Ability to navigate ambiguity, clarify fragmented requests, and create accountability without over-engineering processes
- Excellent written and verbal communication skills with enterprise customers and senior internal stakeholders
- Prior experience managing technical relationships or delivery for enterprise clients is a bonus
- Experience bridging workflows across project tools such as Linear and Jira is a bonus
- Legally authorized to work in Canada
- Ability to pass a background check
Benefits:
- Flexible PTO
- Comprehensive healthcare coverage
- Company stock options
- Professional development budget
- Office equipment budget
- Wellness budget
- Annual team gatherings
- Internet reimbursement
- Inclusive parental leave
- Remote work travel program
- Flexible, open, and inclusive work environment
- Remote work with support from a diverse, global team
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