Technical Sales Support Specialist – East Coast
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Job Description
Technical Sales Support Specialist at Epta bridging sales and technical support for clients. Providing product knowledge and ensuring customer satisfaction in the commercial refrigeration sector.
Responsibilities:
- Manage technical training for clients and local Epta entities during client visits.
- Implementation of remote support through digital platforms.
- Implementation of digital training such as eLearning and video instructions.
- Support the client technical department to integrate Epta solutions.
- Assist clients in managing warranty requests and/or spare parts orders through our portal.
- Contribute to customer satisfaction by presenting Epta solutions (with a focus on technical aspects and innovation).
- Collect market information and client needs.
- Collaborate with internal departments to improve Epta solutions based on client needs.
- Promote sales activities and sell all products and services of new equipment.
Requirements:
- Professional experience in the role or similar: 1-3 years
- Management experience: preferably in vending industry, horeca and/or equipment installation.
- Highest Education Level: High school or ITS (electronics or technical specialization)
Benefits:
- Join Epta in this permanent role, where you'll experience a great blend of new technologies and a modern workplace culture.
- We take development opportunities seriously! Take part in a variety of training through our Epta Academy and external training partners.
- Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
- Balance work and personal life perfectly with our flexible working hours.
- Give back more than we receive: Join our volunteering activities and help make the world a better place.
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