Technical Services Representative – Help Desk
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Job Description
Help Desk Technical Services Representative supporting Veritext’s legal technology and litigation-support clients. Troubleshooting desktop, enterprise applications, connectivity, remote access, printing, and hardware issues.
Responsibilities:
- Log, prioritize, assign, and troubleshoot calls, voicemails, emails, trouble tickets, and walk-up requests reporting technical problems
- Provide first- and second-level support for desktop and enterprise applications, local/networking printing, email, connectivity, remote access, and hardware issues
- Recognize, research, isolate, resolve, and follow up on difficult user problems
- Refer complex problems to next-level technical staff
- Prioritize, track, and complete assigned project deliverables
Requirements:
- 1+ year of related experience
- Proficient in MS Office
- Proficient in relevant software packages and applications
- Customer service oriented with strong interpersonal skills
- Ability to respond to requests promptly and accurately
- Detailed oriented and organized
- Ability to multi-task and work under pressure to meet or exceed deadlines
- Strong problem-solving and follow-up skills
- Must be authorized to work in the U.S.
Benefits:
- Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance
- Company-paid life insurance
- Short-term and long-term disability insurance
- Earned wage access
- Matched 401(k)
- Hybrid or remote work structure for most roles (based on business needs)
- Paid time off
- Paid Parental Leave
- Tuition reimbursement
- Employee equity and referral programs
- Mental health and wellness benefits
- Veritext Cares community-support initiatives
- Learning and development opportunities, including ongoing training, mentorship, and access to resources
- Collaborative, inclusive culture
- Veritext Summer Camp and Wellness Week programs
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