Technical Solutions Engineer
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Job Description
Technical Solutions Engineer at CloudFactory troubleshooting complex customer issues and guiding product adoption. Solving technical problems while collaborating with customers and engineering teams.
Responsibilities:
- **Key Responsibilities**
- Troubleshoot and resolve advanced technical issues by analyzing source code, logs, stack traces, and system behavior.
- Provide code-level support, including scripting, minor bug fixes, and building internal automation tools.
- Guide customers through solution architecture, cloud deployments, and API integrations within their existing technology stack.
- Act as a trusted technical advisor for customers, translating complex technical concepts into clear, actionable guidance.
- Create and maintain developer documentation, knowledge base content, and sample code to enable self-service.
- Partner with product and engineering teams by submitting high-quality bug reports, sharing customer feedback, and participating in beta testing of new features.
Requirements:
- **Minimum Qualifications**
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
- Proficiency in at least one programming language (e.g., Python, Java, JavaScript/TypeScript, Go, C++).
- Demonstrated experience troubleshooting complex systems using tools such as logs, SQL queries, browser developer tools, and network analyzers.
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
- Customer-focused mindset with a high degree of empathy and problem-solving orientation.
- **Preferred Qualifications**
- Hands-on experience with cloud platforms (AWS, Google Cloud, Azure) and container technologies (Docker, Kubernetes).
- Strong SQL skills and familiarity with relational database schemas.
- Solid understanding of web technologies, including HTTP/HTTPS, REST APIs, JSON, and authentication mechanisms (OAuth, SAML).
- 2+ years of experience in a related role (e.g., Technical Solutions Engineer, DevOps Engineer, Software Engineer, or Tier 3 Support).
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