Technical Support Analyst
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Job Description
Technical Support Analyst managing São Paulo office's IT infrastructure. Ensuring efficient operation of technological resources and providing user support.
Responsibilities:
- Act as the person responsible for the IT infrastructure of the São Paulo office, ensuring availability and proper functioning of technological resources.
- Provide on-site and remote technical support to employees, resolving incidents related to hardware, software, networks, and corporate systems.
- Manage and maintain the IT asset inventory, including desktops, laptops, peripherals, mobile devices, and network equipment.
- Administer and support LAN and Wi‑Fi network infrastructure, performing basic configurations, troubleshooting, and liaising with vendors when necessary.
- Assist in the management and maintenance of corporate telephony, including VoIP, extensions, and devices.
- Install, configure, and maintain desktops, laptops, printers, and network devices.
- Execute onboarding and offboarding processes for employees, including preparing equipment, creating access accounts, and retrieving assets.
- Ensure devices comply with information security policies and access management requirements.
- Monitor the IT environment and act proactively to identify and prevent incidents.
- Document technical procedures, solutions, and support routines.
- Support the management of IT vendors and partners, particularly for infrastructure, networks, and telecommunications.
Requirements:
- Previous experience in infrastructure technical support or on‑site service desk.
- Experience with basic administration of corporate networks.
- Experience managing IT assets and equipment inventory.
- Experience with Microsoft corporate environments, including Windows and Office 365 or Microsoft 365.
- Experience with corporate office infrastructure and user support.
- Bachelor's degree completed or in progress in Computer Science, Information Systems, Computer Engineering, Computer Networks, or related fields.
- Knowledge of Windows and macOS operating systems, with a focus on support and troubleshooting.
- Knowledge of TCP/IP networking, DHCP, DNS, Wi‑Fi, and VLANs, with conceptual understanding and basic troubleshooting skills.
- Basic administration knowledge of Microsoft 365, Active Directory, and Azure AD.
- Experience configuring and supporting network equipment such as switches, access points, and routers.
- Experience with ticketing and technical support management tools, such as ITSM or Service Desk platforms.
- Knowledge of IT asset management and inventory control.
- Basic understanding of information security and access management.
Benefits:
- Employment: CLT (Brazilian labor contract) + benefits
- Work format: Remote (home office)
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