Technical Support Analyst
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Job Description
Technical Support Analyst responsible for assisting with application and infrastructure issues. Focused on proactive problem solving and collaborative teamwork.
Responsibilities:
- Act proactively, anticipating problems and risks.
- Identify connections between different events and recognize root causes and underlying issues in complex contexts.
- Maintain performance, focus, and a professional demeanor under pressure and adversity.
- Collaborate effectively and build partnerships with people across different areas and levels to achieve objectives and expected results.
- Actively engage in learning and skills development.
- Handle operational service requests related to applications, infrastructure, and security.
- Communicate technical information clearly and accessibly.
- Contribute to building and maintaining the internal and external knowledge base.
Requirements:
- A bachelor's degree in Computer Science, Systems Analysis, or a related field is required.
- Previous experience operating applications, infrastructure, or IT services.
- Basic hands-on experience with scripting, network connectivity, code repositories, and CI/CD pipelines.
- Basic programming skills and SQL.
- Knowledge of GraphQL.
- Knowledge of VPNs (iptables).
- Familiarity with infrastructure concepts: cloud environments (e.g., AWS, GCP), code repositories (e.g., GitHub, GitLab, Bitbucket, etc.), containerization (e.g., Docker), CI/CD pipelines, and networking (protocols and basic connectivity tools).
- Familiarity with information security and AppSec concepts: risks, threats, vulnerabilities, CVSS, CWE, OWASP Top 10, and OWASP ASVS.
- Proven experience in customer-facing roles in mission-critical contexts is a plus.
- Fluency in English is a plus.
Benefits:
- Meal allowance of BRL 1,000.00 per month, paid to a Flash multi-benefits card, with a nominal deduction of BRL 1 per month.
- Anywhere office allowance of BRL 100.00 per month.
- Equipment allowance of BRL 300.00 per month.
- SulAmérica health and dental plans for you and your family, with no employee contribution.
- Flash Care plan focused on mental health and primary care.
- Life insurance.
- Wellhub (Gympass) and TotalPass access.
- Access to the Unico Skill platform to support your professional growth and continuous development.
- 70% reimbursement for training and certification costs.
- Employee referral program: "Meu Amigo Vale Ouro".
- "Filho Nota 10" program.
- Birthday day off.
- Day off for moving house.
- Time off for pet care.
- Quality of life initiatives, semi-flexible working hours, and 100% remote work (anywhere office).
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