Technical Support
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Job Description
Frontline Technical Support Specialist ensuring smooth onboarding and troubleshooting of internal systems at a travel company. Supporting remote team members and managing technical issues efficiently.
Responsibilities:
- Manage the help desk and resolve technical issues efficiently.
- Support remote team members across multiple systems and devices.
- Onboard new employees: create accounts, configure devices, and coordinate equipment delivery.
- Offboard departing employees: disable accounts, collect equipment, and update records.
- Administer internal web applications, user accounts, Google Workspace, and VoIP.
- Support and configure company-issued devices (MacBooks, iPhones, etc.).
- Purchase, distribute, and maintain equipment and branded materials.
- Track and update inventory.
- Collaborate with the development team on testing and troubleshooting new features.
- Create and maintain documentation, user guides, and training material.
- Update and expand the company's knowledge base.
Requirements:
- Fluent in English, both written and verbal.
- Experienced Mac user, comfortable with Apple devices and software.
- Strong problem-solving skills and the ability to stay calm under pressure.
- Highly organized, detail-oriented, and able to multitask effectively.
- Quick learner with excellent time-management skills.
- Reliable internet connection for remote work.
- Previous experience in frontline support or IT administration is a strong plus.
- Ideally based in Prague, Czechia, but other locations are considered if you have the right skills.
Benefits:
- Grow Your Skills – Access training, mentorship, and opportunities to advance your IT expertise.
- Remote Flexibility – Work from anywhere with a fast, stable internet connection and company-issued equipment.
- Collaborative Culture – Join a supportive IT team that values open communication and knowledge sharing.
- Make an Impact – Your work keeps our people productive and our technology running smoothly.
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