Technical Support Engineer
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Job Description
Technical Support Engineer investigating and resolving technical issues for a media technology company. Collaborating with users, stakeholders, and engineering teams to enhance platform stability.
Responsibilities:
- Investigate, troubleshoot, and support resolution of technical issues
- Communicate clearly with users and stakeholders to guide issue resolution
- Provide timely and professional support to help maintain a positive user experience
- Contribute to documentation and continuous improvement of support processes and knowledge bases
- Collaborate with engineering and product teams to address more complex issues
- Support ongoing communication with internal or external stakeholders as needed
- Participate in an on-call rotation to support service continuity
Requirements:
- Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience
- Familiarity with Linux and/or Windows system administration
- Experience working with databases (e.g., SQL, PostgreSQL)
- Exposure to APIs (e.g., REST) and troubleshooting integrations
- Understanding of container technologies (e.g., Kubernetes, Helm) is helpful
- Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch)
- Experience with version control systems (e.g., Git)
- Exposure to cloud environments (e.g., AWS) is beneficial
Benefits:
- Participation in an on-call rotation may be required
- Work in an international and collaborative environment
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