Technical Support Engineer – Quickcharge
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Job Description
Technical Support Engineer at Illumia troubleshooting software and hardware issues for customers in healthcare and corporate sectors. Collaborating with internal teams and documenting solutions for best practices.
Responsibilities:
- Troubleshooting software and hardware issues in a round robin phone and ticketing queues
- Collaborating with internal teams to resolve escalated cases
- Documenting solutions for knowledge sharing
- Contributing to process improvements that enhance our overall support delivery
- Working across diverse product portfolio to become a trusted technical advisor to customers
Requirements:
- Practical experience in Information Technology, Engineering, or related technical field
- 2-4 years of technical support or software troubleshooting experience
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
- Experience with SQL databases and basic query writing
- Familiarity with Windows and/or Linux server environments
- Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
- Customer service orientation with patience and empathy
- Ability to work independently and manage multiple cases simultaneously
- Willingness to learn new technologies and adapt to changing environments
Benefits:
- Flexible time off to include paid holidays and volunteer time
- Robust health, dental, and vision insurance plans on your first day of employment
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Comprehensive employee assistance program (EAP)
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
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