Technical Support Engineer
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Job Description
Technical Support Engineer troubleshooting tier II support tickets for Censis products. Collaborating with various teams during pre-implementation and providing technical advisement on customer inquiries.
Responsibilities:
- A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets.
- Work cross-functionally with Tier I, DevOps, Developers, and Service teams to enhance the impact of our products by supporting customer base.
- Communicate effectively with external customers and provide pre-implementation support.
- Act as a liaison to project managers and provide technical advisement for projects.
- Utilize advanced analytical and troubleshooting skills for technical problem-solving.
- Maintain team documentation for consistent operations and knowledge sharing.
Requirements:
- One to three years of customer support, SaaS preferred
- Proficient in the use of Microsoft Office products
- Excellent presentation, writing, organizational, analytical, and problem-solving skills
- Experience using Zendesk, SalesForce, ServiceCloud or similar application preferred
Benefits:
- Travel up to 1-2 times per year
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