Technical Support Officer
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Job Description
Technical Support Officer providing expertise on gas industry inquiries and maintaining safety standards. Collaborating with various stakeholders to enhance gas safety awareness and compliance.
Responsibilities:
- Respond efficiently to telephone, written and e-mail enquiries on gas associated building industries and Nationally Accredited Certification Scheme for Individual Gas Fitting Operatives (ACS) from stakeholders and the general public providing high quality answers both in writing and orally so that gas safety awareness is increased, and legislation complied with.
- Provide accurate technical support and advice to other Gas Safe Register departments to ensure compliance with relevant legislation and industry related normative documents.
- Manage the process of researching, compiling, writing and editing the production of technical articles, technical publications and bulletins, to ensure technical accuracy and consistency in order to maintain high standards.
- Provide cover for Technical Officers in other areas as required to maintain Company service standards.
- Constantly review and provide technical information taking into account industry changes and technical standards
Requirements:
- Minimum of 8 years working experience within the Gas industry
- City and Guilds / NVQ in gas service engineering.
- Appropriate Accredited Certification Scheme proof of competence (ACS assessments).
- Broad knowledge of gas industry
- Excellent understanding of health & safety, Building Regulations and other legislation.
- Excellent customer service skills
- Ability to gather data and research so that effective decision making processes can be applied.
- Strong prioritising, co-ordination, time management skills and the ability to work under significant pressure.
- A good knowledge and understanding of computer based systems
Benefits:
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- A discretionary annual bonus / car allowance or company car – if applicable
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
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