Technical Support Specialist, Level 1 – Bilingual, German Speaking
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Job Description
Technical Support Specialist providing telephone and email support for SOTI's software products. Collaborating with stakeholders to resolve customer issues while ensuring superior customer service.
Responsibilities:
- Provide telephone and email based post-sales technical support for our software products
- Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution
- Work proactively to update customers by reporting progress regarding outstanding queries
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Provide superior customer service in regards to our MDM solutions.
- Diagnose and solve application queries and answer customer questions
- Use various devices to reproduce customer environments in order to troubleshoot issues further
Requirements:
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Solid understanding of modern Windows client (e.g., Windows 11) and server operating systems (e.g., Windows Server 2019, Windows Server 2022)
- Experience with database management systems (such as SQL Server) and virtualization technologies (like VMware or Hyper-V) is a plus
- Knowledge of mobile computing platforms (Android, iOS)
- Minimum 1-2 years of relevant experience, exceptions for qualified candidates
- Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
- Outstanding verbal and written communication skills in fluent German and English.
Benefits:
- The People - Our people are our most important resource.
- The Growth - Our environment fosters new ideas and fresh perspectives.
- The Technology - Work with leading edge technologies and complex projects.
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