Technical Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Specialist providing client assistance for Smartocto's content intelligence products. Working remotely from Novi Sad in Serbia with international media brands.
Responsibilities:
- Provide required support for installing tracking scripts on the client's side
- Communicate with customers to quickly identify the core of their issues
- Manage users in our applications
- Provide timely and accurate customer feedback
- Follow up with clients to ensure problems are resolved
- Write and review technical documentation of the product / maintain knowledge base
- Create and organize JIRA stories and tickets
- Work closely with other development teams on solving client related issues
- Diagnose and report potential bugs and irregularities to the Product team
- Proactively anticipating customer inquiries and building trust
Requirements:
- Knowledge and active use of HTML/CSS/JavaScript
- Knowledge and active use of RDBMS SQL and NoSQL
- Knowledge of web technologies: REST API, AJAX
- Experience in building/maintaining custom CMS and/or WordPress sites
- Experience with leading technical calls with client technical teams
- Experience in identifying trends in customer issues and knowledge-sharing with the team
- Previous customer-facing roles within a SaaS environment is highly desirable
- Strong organizational skills, including the ability to effectively prioritize tasks
- Fluent in English with excellent writing skills.
Benefits:
- remote work setting
- flexible working hours
- vacation policy
- 100% paid sick leave
- paid conferences and education
- trips to the Netherlands!
Similar Jobs
Power Platform Support Analyst
Power Platform Support Analyst supporting the stability of Power Platform solutions for clients and internal teams. Assisting with deployments and troubleshooting across environments.
Technical Support Specialist II
Technical Support Representative resolving VoIP and SIP trunking issues for business clients via phone, chat, and email. Seeking candidates with strong technical knowledge and troubleshooting skills.
Technical Support Engineer – Quickcharge
Technical Support Engineer at Illumia troubleshooting software and hardware issues for customers in healthcare and corporate sectors. Collaborating with internal teams and documenting solutions for best practices.
Staff – Advanced Technical Support Engineer – Switching, EX/QFX
Senior Network Engineer troubleshooting sophisticated network issues across EX-series and QFX-series for Hewlett Packard Enterprise. Collaborating with customers and engineering to resolve queries and manage escalations.
Customer Care – Product Technical Support Specialist
Product Technical Support Specialist role at ZOLL, assisting patients and professionals with medical product support. Responsible for troubleshooting, documentation, and ensuring customer satisfaction.
Technical Support Engineer, I
Technical Support Engineer providing advanced technical support for Merge Healthcare products and improving customer satisfaction. Collaborating on solutions for complex technical issues within the healthcare sector.
Soporte Técnico
Generate solutions and provide high quality customer support for Claro HFC. Full-time technical support role with opportunities for paid training and rapid career growth.
Customer Support Engineer
Customer Support Engineer providing technical support for strategic quantum computing partner. Building relationships and ensuring successful implementation and utilization of QM solutions.
Technical Support Specialist
Technical Support Specialist providing best-in-class customer support for Real Geeks' platform via phone, chat, or email. Troubleshooting technical issues and educating customers on the platform.
Senior Technical Support Specialist – FinTech, Open Banking
Senior Technical Support Specialist solving complex technical issues for a FinTech payment platform. Collaborating with merchants and internal teams to ensure stable operations of payment solutions.
Customer Support Engineer
Customer Support Engineer focused on improving customer satisfaction through technical support and troubleshooting. Delivering solutions while collaborating across diverse teams.
Support Engineer
Support Engineer providing technical support for Stelo Data Replicator software, troubleshooting issues and assisting customers with configuration and installation.
Technical Support Manager
Technical Support Manager overseeing technical support for clients utilizing our SaaS supply chain platform. Managing a team and developing positive customer relationships is key.
Technical Support Analyst
Technical Support Analyst providing customer support for SaaS supply chain platform. Interacting with clients, troubleshooting issues, and improving operations for users.
Product Support Engineer
Product Support Engineer at OnePay bridging Engineering and Customer Experience. Resolving production issues and implementing operational efficiencies using AI and SQL tools.
Customer Support Engineer
Customer Support Engineer providing technical support in a global AI Risk Decisioning™ Platform company. Solving complex issues for clients in fintech and banking sectors.
Support Technician – Contract
Join the Lisinski Law Firm as a Contract RingCentral Support Technician. Provide specialized technical support for VoIP systems ensuring seamless communication across the organization.
Lead Technical Support Engineer – Midshift
Lead Technical Support Engineer providing advanced remote support for enterprise security systems. Troubleshooting complex issues and supporting UK clients and field engineers in a collaborative environment.
Technical Support Representative, Trilingual – Portuguese, Spanish, English
Technical Support Representative providing bilingual support for Seagull Software. Troubleshooting and assisting customers via email, chat, and phone in Portuguese, Spanish, and English.
Network Support Engineer
Network Support Engineer optimizing VyOS network management solutions with a focus on performance and stability. Joining a global team dedicated to open-source networking solutions.