Technical Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Specialist helping UK clients troubleshoot Absorb LMS, an AI-driven learning platform. Investigating issues, documenting solutions, and delivering best-in-class remote client support.
Responsibilities:
- Resolve issues through phone, chat, and email communication channels in a fast-paced environment
- Provide high-quality technical and best-in-class support for Absorb platform clients
- Engage clients and provide clear internal and client-facing communications
- Conduct investigations and aid in quick issue resolution
- Troubleshoot and perform in-depth investigations to determine root causes of client or feature issues
- Determine next steps and deliver solutions based on client needs and concerns
- Manage customer expectations regarding estimated response times for issue resolution
- Research and document customer technical issues extensively
- Act as the advocate and voice for the client while also representing the company clearly and professionally
- Support clients worldwide using phone, chats, desktop sharing, and a support ticket tracking system
- Help clients achieve success using the Absorb platform
Requirements:
- 1+ years’ experience in a technical support position, ideally in a SaaS environment, or in client-facing roles such as customer service, food and beverage, or airlines
- Basic understanding of core web components
- Exceptional attention to detail
- Proven time-management capabilities
- Excellent written and verbal communication and active listening skills
- Ability to grasp technical concepts and explain them in simple terms
- Previous LMS/E-Learning experience preferred
- Technical documentation experience preferred
- Zendesk, MSSQL, Jira, and Confluence experience preferred
- Previous experience working with remote teams preferred
- Fluency in other languages is a bonus but not required
- Must provide proof of legal eligibility to work in the country applied to without sponsorship
- Successful candidates are subject to pre-employment background screening, including a criminal record check
Benefits:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits
- Retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Similar Jobs
Technical Support Specialist
Technical Support Specialist helping organizations use Absorb’s AI-driven learning platform. Troubleshooting client issues and delivering resolutions through remote support channels.
Technical Product Support Engineer
Remote Technical Product Support Engineer troubleshooting Trane/American Standard HVAC equipment. Supporting customers, warranty decisions, service documentation, and product improvement for a climate-solutions company.
Technical Support Analyst
Technical Support Analyst supporting CSC Corptax software customers remotely across the United States. Troubleshooting Microsoft enterprise systems, documenting cases, and testing product releases.
Junior Technical Support Specialist
Junior Technical Support Specialist troubleshooting payment terminals and transaction issues for Elavon, U.S. Bank’s payment solutions subsidiary. Supporting merchants through inbound inquiries, diagnosis, escalation, and resolution across 24/7 shifts.
Technical Support Engineer
Technical Support Engineer supporting Intermedia’s cloud communications and collaboration technology. Troubleshooting customer issues, monitoring systems, and partnering with carriers, vendors, engineers, and developers.
PnP Pipeline On-call Support Engineer
On-call support engineer monitoring and triaging Phizenix’s Power and Performance pipelines. Investigating failures, applying straightforward fixes, and escalating systemic infrastructure and analyzer issues.
Support Technician – Level 1
Support Technician providing high level customer service for Australian clients remotely. Collaborating with team members and utilizing tools like ZenDesk for support tickets.
Partner Integration Technical Support Representative – 3rd Shift
Technical Support Representative providing front-line technical support on a 24/7 basis for high-visibility partners at U.S. Bank. Ensuring accurate and professional handling of technical issues and service level agreements.
Loan Support Analyst – Commercial
Loan Support Analyst at PNC handling participated commercial loans, processing transactions and reconciling discrepancies. Collaborating with agent banks and resolving loan servicing issues.
Technical Support Specialist – Syria, Turkey
Technical Support Specialist managing customer technical issues at Azurreo. Responsible for troubleshooting and assisting customers across various platforms in a remote setup.
QoS & Technical Support Specialist
QoS & Technical Support Specialist monitoring telecom services and troubleshooting customer issues. Joining Azurreo's remote team to ensure high quality of tech support across various regions.
Junior Customer Support and Service Analyst
Customer Support Analyst assisting clients with a social media management platform. Engaging with users to resolve inquiries while providing detailed support documentation.
Digital Support Engineer
Digital Support Engineer providing IT solutions and services support at Thermo Fisher Scientific. Engaging with sales and support organizations for smooth service delivery and customer interaction.
IT Support Engineer
IT Support Engineer providing high quality support for remote global user base. Key role in resolving issues with Microsoft 365, Windows and IT services.
IT Support Engineer
IT Support Engineer providing high quality 1st and 2nd line support for a remote user base at Tenthpin. Collaborating and resolving issues related to Microsoft 365 and Windows environments.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer for CiraSync On-Premise handling support tickets and working with enterprise IT teams. Responsible for diagnosing and resolving technical issues in customer environments.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer supporting on-premise contact and calendar synchronization solutions at CiraSync. Troubleshooting issues in customer environments for Microsoft Exchange and Active Directory.
Technical Support Engineer, CiraSync On-Premise
Technical Support Engineer at CiraSync supporting their On-Premise COS platform for Microsoft Exchange environments. Troubleshooting across various customer environments involving Active Directory and Windows Server.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer managing on-premise Exchange environments for CiraSync. Troubleshooting varied issues, supporting customer upgrades and providing end-to-end ticket resolution.
Technical Support Engineer – CiraSync On-Premise
Technical Support Engineer for CiraSync On-Premise, handling on-premises Exchange and Active Directory issues in Mexico. Engaging with customers to troubleshoot and resolve technical support tickets.