Technical Support Specialist – Weekday Overnight
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Job Description
Technical Support Specialist providing IT support to technical and non-technical customers from the legal tech industry. Requires troubleshooting skills and knowledge of SQL services to maintain software systems effectively.
Responsibilities:
- Provide technical support to a mix of technical and non-technical customers
- Diagnose, troubleshoot, repair and debug complex software and/or networked systems
- Create, resolve, and maintain tickets, while escalating tickets to other teams as necessary
- Inform management of important issues regarding personnel, performance, customer perception, and project statuses
- Maintain accurate records of all activities and interactions in Salesforce
Requirements:
- Customer support experience
- Direct experience supporting customers as a primary contact or lead using phone and email
- Experience troubleshooting complex issues
- SQL and Windows platform experience
- Ability to obtain Public Trust clearance
Benefits:
- Health insurance
- 401(k) retirement plan
- Flexible work arrangements
- Paid time off
- Performance bonus annually
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