Technical Writer
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Job Description
Technical Writer creating user-friendly documentation for complex financial systems in mortgage and fintech. Collaborating with engineering and business teams to ensure regulatory compliance and enhance user experience.
Responsibilities:
- Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms)
- Develop user guides, API documentation, knowledge base articles, and training materials
- Translate complex technical and regulatory concepts into clear, concise content
- Collaborate with engineers and product managers to document features and system changes
- Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID)
- Maintain documentation standards, templates, and style guides
- Support onboarding and training through structured learning materials
- Manage documentation lifecycle, versioning, and updates
- Participate in product releases to ensure documentation readiness
- Gather feedback to continuously improve documentation quality and usability
Requirements:
- Bachelor’s degree in English, Communications, Technical Writing, or related field (or equivalent experience) and 3–5+ years of experience in technical writing, preferably in fintech or regulated industries
- 7 years of experience in technical writing, preferably in fintech or regulated industries.
- Ability to obtain VA Public Trust Clearance.
- Strong ability to understand and explain complex technical systems.
- Experience writing API documentation and developer-facing content.
- Proficient in Microsoft Word and Adobe writing and editing capabilities.
- Proficient in Confluence and SharePoint documentation and knowledge base systems.
- Proficient in Markdown editors and Git/GitHub/GitLab for technical tools and version control.
- Excellent writing, editing, and communication skills.
- Ability to manage multiple projects and deadlines.
- Strong attention to detail and accuracy.
- Ability to simplify complex information for diverse audiences.
- Strong collaboration with technical and non-technical stakeholders.
- Structured thinking and content organization.
- Attention to detail and consistency.
- Adaptability in fast-paced, regulated environments.
- Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook).
Benefits:
- Must be eligible to obtain a Public Trust clearance
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