Technical Writer
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Job Description
Technical Writer creating and maintaining manuals, guides, and online help for Gainwell’s healthcare products. Remote India role using MadCap Flare and Agile software-development knowledge.
Responsibilities:
- Create, edit, and manage guides, technical manuals, release notes, online help, and other documentation for healthcare products
- Ensure documentation is clear and concise
- Update documentation to reflect new product features, enhancements, and changes
- Collaborate with cross-functional teams
- Use MadCap Flare to create and manage documentation projects
- Ensure consistent use of styles, templates, and formatting
- Implement and manage documentation version-control processes
- Track changes and maintain documentation history for reference and audit purposes
- Review and edit documentation for accuracy, completeness, and compliance with company standards
- Conduct usability testing to ensure documentation meets user needs
- Stay current with technical-writing and healthcare industry trends and best practices
- Propose and implement improvements to documentation processes and tools
- Document healthcare products without accessing PHI, PII, or secured/confidential client data
Requirements:
- Bachelor's degree in management, computer science, information systems, or related field preferred
- Ability to work independently across multiple projects and meet deadlines
- Ability to rapidly grasp and apply complex business and technical concepts
- Entrepreneurial approach and ability to work with minimal supervision
- Sound understanding of the software development and software test lifecycle
- Sound understanding of Agile methodology
- Ability to communicate with a diverse group of people
- Good technical design skills
- Good communication skills for communicating with customers, support personnel, and management
- Good analytical and problem-solving skills
- Good organizational skills to balance and prioritize work
- Ability to handle multiple tasks simultaneously and switch between tasks quickly
- Ability to work independently and as part of a team
Benefits:
- Remote working
- Work life balance
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