Technology Vendor Management Lead

Posted 2hrs ago

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Job Description

Lead vendor management for technology products in the benefits administration space. Collaborate with various teams to ensure value from IT investments and vendor performance.

Responsibilities:

  • Own the lifecycle management of technology vendors, including onboarding, renewal, and exit
  • Partner with Strategic Sourcing and Finance on vendor strategy, contracts, and cost optimization
  • Establish vendor governance, performance standards, and review cadence
  • Define and track KPIs, SLAs, and service metrics; hold vendors accountable for delivery and quality
  • Evaluate technology products and vendor alternatives to ensure alignment with IT strategy and architecture
  • Support vendor risk, security, and compliance assessments in partnership with Security and Risk teams
  • Serve as the primary IT point of contact for vendor performance, escalation, and relationship management

Requirements:

  • 5+ years of experience in IT vendor management, technology sourcing, or supplier management
  • Experience managing vendors across SaaS, cloud, platforms, infrastructure, or managed services
  • Solid understanding of contracts, SLAs, and vendor performance management
  • Financial acumen, including experience influencing or managing technology spend
  • Proven ability to work cross‑functionally and influence without direct authority

Benefits:

  • health, dental and vision coverages starting Day One
  • wellbeing programs
  • retirement plans with contribution matching
  • generous time off
  • parental leave
  • continuing education
  • career growth opportunities