Parts Procurement Specialist
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Job Description
Parts Procurement Specialist responsible for processing parts orders and inquiries remotely while communicating with customers and vendors.
Responsibilities:
- Responsible for processing all parts orders.
- Enters, updates and retrieves information through various computer systems.
- Handles part inquiries, including questions, concerns and searches.
- Processes in-transit requests for available parts in warehouses or places drop ship orders from vendors for non-stocking parts through various computer systems.
- Communicates with both internal and external customers regarding the status of parts orders through phone and email.
- Expedite priority part shipments and follows up with suppliers to verify delivery.
- Answer general questions from customers about equipment and service.
- Obtain, update and maintain RMAs from vendors to facilitate warranty returns.
- Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders.
- Work with Vendor Tech Services to help identify correct parts.
- Participate in special projects and performs other duties as required.
Requirements:
- Typically 2 or more years of related experience.
- High School education, vocational training and/or on-the-job training.
- Bachelor’s degree preferred.
- Customer service oriented and ability to work with complex issues, reading schematics, identifying parts
- Ability to multitask utilizing multiple computer systems.
- Very good interpersonal communication skills.
- Very good written and verbal communication skills.
- Ability to handle a high call volume.
Benefits:
- Work from Home
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