Ticket Manager
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Job Description
Ticket Manager organizando demandas de melhorias e tickets de clientes. Fazendo a interface com a equipe responsável pelo atendimento em trabalho remoto.
Responsibilities:
- Monitor and organize customer improvement requests and tickets
- Liaise with the team responsible for customer support
Requirements:
- Highly organized, with strong skills in managing and tracking requests
- Excellent communication skills and ease in building relationships with people
- Experience tracking and managing tickets and requests
- Ability to organize, prioritize, and route requests to the appropriate teams
- Ability to monitor request progress and keep statuses up to date
- Ability to provide customers with updates on request progress
- Proactive, detail-oriented, and deadline-conscious, with strong organizational skills
- PJ contractor agreement – open-ended term
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