Tier 2 Technical Support – High-Speed Fiber Internet
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Job Description
Remote Tier 2 Technical Support for a leading U.S. telecommunications company providing high-speed fiber internet. Responsible for troubleshooting and customer support through phone and email.
Responsibilities:
- Monitor automated alerts
- Escalate service outages promptly
- Help customers during service disruptions
Requirements:
- Experience in technical support
- Troubleshooting technical issues
- Strong call control skills
- Ability to work under pressure
Benefits:
- Work remotely
- Set your own schedule
- Pick your projects
- Work with the best brands on the planet
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