Training and Onboarding Specialist – Operations, Training Support
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Job Description
Training and Onboarding Specialist setting up franchise offices and managing virtual training. Ensuring smooth operations and supporting team processes for remote learning.
Responsibilities:
- Set up new franchise offices in the learning system
- Support live virtual trainings by managing webinars and breakout rooms
- Respond to help desk tickets and troubleshoot issues
- Provide basic tech support like password resets
- Update and format training materials and presentations
- Organize documents and assist with data entry
Requirements:
- Strong administrative and organizational skills
- Excellent communication skills for coordinating virtual trainings
- Tech-savvy and comfortable troubleshooting platform issues
- Customer service mindset for handling help desk requests
- Detail-oriented in keeping training materials accurate
- Proactive and adaptable with improving processes
- Willing to work in a US time zone schedule
Benefits:
- Prepaid HMO coverage for your peace of mind
- Tools, training, and honest feedback for growth
- Celebrating your wins
- Support in a remote-first team
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