Vice President – Global Warehouse and Supply Chain
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Job Description
VP leading Diversified’s global warehouse network supporting AV and media installation and managed services. Modernizing WMS, inventory controls, logistics, and multi-site operations.
Responsibilities:
- Own operating performance across all warehouse and forward operating base locations globally
- Consolidate international locations into a single global supply chain function with common standards, reporting, and system direction while accommodating regional requirements
- Manage the operating budget, including labor, freight costs, and third-party services, and deliver performance against plan
- Own headcount planning across all locations, including staffing models, temporary and contract labor, and span of control
- Identify and deliver network cost reductions and build investment business cases
- Establish and enforce standards for shipment tracking, receiving, put-away, cycle counting, staging, kitting, pick/pack, shipping, returns, and RMA handling
- Define and baseline network performance metrics, including inventory accuracy, on-time staging, dock-to-stock cycle time, shrink, cost per shipment, space utilization, and labor productivity
- Partner with Technical Operations to align material delivery with installation schedules
- Evaluate forward operating base openings, consolidations, and closures based on project density and service-level requirements
- Establish ongoing cycle counting and controls for customer-owned, project-allocated, and company-owned serialized inventory
- Reduce excess, obsolete, and unallocated inventory and own reconciliation between physical inventory and financial records
- Serve as executive sponsor and accountable owner of the warehouse modernization initiative, including WMS selection and implementation, supplier EDI integration, and tracking automation
- Approve operating design, direct site adoption of new processes, resolve local-versus-network standard conflicts, and maintain program resourcing
- Co-own investment requests and business cases and present them to the EVP and Finance
- Resolve supplier and carrier performance issues affecting integration commitments
- Manage carrier, 3PL, and warehouse lease relationships, including rate negotiation, scorecards, and service recovery
- Own cross-border logistics, customs, duty, and trade compliance for international equipment movement
- Own escalated supplier relationships, including data quality and ASN compliance
- Lead a globally distributed team across North America, Europe, and Australia
- Define roles, establish performance standards, develop site leadership, lead process and system change, and develop the Manager of Supply Chain Process & Systems
Requirements:
- 12+ years in supply chain, distribution, or logistics, including 5+ years leading multi-site operations preferably across more than one country or region
- Experience managing a multi-site operating budget and headcount plan, including labor models, flexible staffing, and cost performance against plan
- Demonstrated record of standardizing operations across locations previously managed independently
- Experience as business sponsor or owner of a systems implementation such as WMS, ERP, or TMS; technical configuration experience is not required, but accountability for adoption and business outcomes is
- Working knowledge of ERP-driven distribution operations; Microsoft Dynamics 365 familiarity preferred
- Experience operating in a multi-ERP environment, including consolidation, harmonization, or migration of disparate systems
- Experience building and presenting business cases and operating results to executive leadership
- Bachelor's degree in supply chain, logistics, business, engineering, or equivalent experience
- Preferred: project-based distribution experience in AV, low-voltage, construction, telecommunications, or comparable industries where material flows to job sites on scheduled installation dates
- Preferred: forward operating base, field depot, or field staging model experience
- Preferred: experience managing distribution operations in Canada, the United Kingdom, Germany, or Australia, including cross-border compliance, customs, and VAT or duty considerations
- Preferred: serialized asset and customer-owned inventory management
- Preferred: experience integrating distribution operations following acquisition
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