Travel and Customer Service Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Global Study Coordinator managing patient travel, communications, and logistics for Suvoda’s clinical trial studies. Supporting Global Study Managers, hospitals, vendors, and participants across active trials.
Responsibilities:
- Support Global Study Managers in planning and operating active clinical trial studies
- Manage travel and transportation budgets for trial participants
- Discuss trial participant requirements with vendors and internal team members
- Support hospital or clinical staff with participant enrollments and visit schedules
- Respond promptly to inquiries from trial participants and hospital/clinical staff
- Manage patient communications regarding air, hotel, and ground accommodations
- Maintain accurate data, set up databases, and transfer data between internal operating systems
- Produce reports as required
- Work with the Global Study Manager to outline client and patient needs and requests
- Contribute to managing projects profitably through efficient work processes
Requirements:
- Bachelor’s Degree or equivalent work experience
- Fluent Spanish and fluent English required; multilingual preferred
- 2+ years of experience in the travel industry and/or pharma industry preferred
- Working knowledge of Microsoft Office
- Ability to learn new procedures quickly and efficiently
- Highly organized and plan-oriented; adept at prioritization and follow-up
- Excels in cross-departmental communication
- Confidence and follow-through in decision-making
- Home office with a personal computer and telephone
- Updated operating system, antivirus software, and password-protected devices required
- Chromebook is not supported
Benefits:
- Part-time schedule, potentially up to 25 hours per week
- Remote/home-office work
- Hourly pay
- Flexible work arrangement implied by part-time, hourly contract structure
Similar Jobs
Customer Support Specialist
Customer Support Specialist helping German property managers use Impower’s SaaS platform. Resolving product issues and improving workflows with Product and Engineering teams.
Customer Service Advisor
Remote Customer Service Advisor supporting appliance warranty registrations, returns, and replacement orders. Serving a home-appliance solutions business supplying retailers, consumers, and B2B customers.
German Speaking Customer Support Agent
German-speaking customer support agent handling phone and email inquiries for SIXT Share, SIXT’s car-sharing service. Resolving complaints and delivering tailored solutions remotely from Spain.
Customer Service
Remote customer service role booking vacations, cruises, resorts, and travel packages for Leisure Life Travel. Managing reservations and client inquiries with flexible scheduling and provided training.
System Support Specialist
System Support Specialist configuring and testing insurance products for Porch Group, a vertical software and insurance platform. Supporting launches, troubleshooting systems, and improving operational workflows in Colombia.
Customer Service Representative
Remote New York customer service representative answering insurance questions and resolving coverage, claims, cost, and billing issues. Maintaining client records and processing policy transactions for One80 Intermediaries, a global insurance distribution platform.
Student Support Representative
Student Support Representative assisting APUS online university students with questions, account privacy, funding, and issue resolution. Handling support through phone, email, and chat while coordinating with university departments.
Customer Service Representative – Bilingual, English/Spanish
Bilingual customer service representative scheduling non-emergency medical transportation for SafeRide Health. Supporting members, providers, and health plans in English and Spanish.
Customer Support Representative
Customer Support Representative supporting players for an innovative game development company. Handling Zendesk inquiries, bug reporting, QA smoke tests, app reviews, and support documentation.
Senior Support Specialist
Strategic support specialist serving Datacor’s process-manufacturing software clients. Managing enterprise support accounts, help desk partnerships, and small delivery projects.
German Speaking Customer Service Representative
German-speaking customer service representative supporting customers remotely from Braga, Portugal. Handling inquiries, resolving issues, and maintaining customer interaction records across phone, email, and chat.
Junior Customer Support, Dutch-Speaking
Dutch-speaking customer support specialist assisting customers for an international Athens-based support team. Handling inquiries by phone, email, and chat while resolving issues in Dutch and English.
Service Support Specialist
Service Support Specialist troubleshooting complex SaaS API and ETL issues for Adverity’s marketing-data platform. Supporting customers during LATAM night-shift hours through case resolution, consultation, and knowledge management.
Technical Customer Service Advisor
Technical Customer Service Advisor resolving broadband, telecoms, mobile, billing, and connectivity issues for Utility Warehouse utility customers. Delivering first-call resolution through phone and live chat support.
Customer Support Consultant – LATAM
Customer Support Consultant delivering phone, chat, and email support for SupportYourApp, a global Intelligent Support-as-a-Service provider. Building customer relationships, troubleshooting basic technical issues, protecting sensitive data, and meeting client KPIs.
Contact Center Customer Service Representative
Customer service representative answering insurance policy inquiries for CHCS clients. Verifying benefits, checking claims status, researching records, and completing routine transactions remotely.
Customer Service Representative, Contact Center
Remote customer service representative answering policyholder and provider inquiries for Wellcove’s insurance contact center. Verifying benefits, checking claims status, and updating policy data.
Healthcare Customer Service, Insurance Knowledge a Plus
Healthcare customer service representative handling patient billing questions, insurance, and collections remotely for Hollis Cobb. Negotiating payments, explaining hospital financial policies, and assisting patients with account balances.
Senior Customer Support Specialist
Senior Customer Support Specialist guiding private-market customers using Juniper Square’s fund technology platform. Troubleshooting complex issues, supporting onboarding, and partnering with Product, Engineering, and Customer Success teams.
Customer Support Executive
Customer Support Executive assisting Foodme.Mobi customers remotely in Hyderabad. Handling inquiries, troubleshooting issues, documenting interactions, and meeting service performance targets.