Travel Team Lead
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Job Description
Virtual Travel Team Lead supporting client and supplier relationships, traveler problem resolution, and travel arrangements. Developing leadership capability while helping the Operations team meet service-level goals.
Responsibilities:
- Support the manager with day-to-day leadership responsibilities
- Build and maintain strong, productive relationships with the client
- Build and maintain strong, productive relationships with relevant travel suppliers
- Research and resolve en-route traveler service concerns as quickly as possible
- Deliver excellent customer service
- Organize and process workload efficiently during designated shift times
- Partner with the manager to ensure the team meets its service level agreements (SLAs)
- Serve as a positive role model for the entire team
- Meet regularly with the manager to review operational progress and established goals
- Research and provide solutions to travel-related problems experienced by clients
- Make travel arrangements using applicable airline rules, domestic tariffs, and industry requirements
- Perform other duties as assigned
Requirements:
- Ability to build and maintain strong, productive relationships with clients and relevant travel suppliers
- Ability to research and resolve en-route traveler service concerns
- Strong time management skills to organize and process workload efficiently during designated shift times
- Professional demeanor when interacting with department personnel and clients
- Knowledge of airline rules and regulations, domestic tariffs, and other industry requirements
- Knowledge of U.S. federal travel regulations and requirements pertaining to U.S. government contractors, including the FAR and Fly America Act
- Ability to participate fully as a team member and assist with all functions related to servicing customers
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