Travel Team Lead
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Job Description
Travel Team Lead supporting clients, suppliers, and en-route traveler issues for a travel operations team. Applying airline, tariff, and U.S. government travel regulations while developing leadership skills.
Responsibilities:
- Support the manager with day-to-day leadership responsibilities
- Build and maintain relationships with clients and travel suppliers
- Research and resolve en-route traveler service concerns
- Deliver excellent customer service
- Organize and process workload efficiently during designated shift times
- Partner with the manager to ensure the team meets its service level agreements (SLAs)
- Serve as a positive role model for the entire team
- Meet regularly with the manager to review operational progress and established goals
- Participate fully as a team member and assist with customer-service functions
- Research and provide solutions to travel-related problems
- Perform other duties as assigned
Requirements:
- Ability to build and maintain strong, productive relationships with clients and relevant travel suppliers
- Ability to research and resolve en-route traveler service concerns
- Strong customer service skills
- Strong time management skills
- Professional demeanor when interacting with department personnel and clients
- Ability to meet service level agreements (SLAs)
- Knowledge of airline rules and regulations, domestic tariffs, and other industry requirements
- Knowledge of U.S. federal travel regulations and requirements pertaining to U.S. government contractors, including the FAR and Fly America Act
- If you need an accommodation, please reach out to the People Operations Department.
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