Traveler Care Support Specialist, Luxury Travel
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Job Description
Traveler Care Support Specialist providing essential administrative support for Zicasso's Traveler Care Team. Engage with travelers and ensure efficient operations in luxury travel services.
Responsibilities:
- Perform data entry with high accuracy (e.g. enter data provided directly from customers and colleagues, update existing data, verify data by comparing it to source documents, etc.)
- Organize and coordinate traveler reviews process, ensuring timely follow-ups, reviewing, etc.
- Maintain our travel insurance program, generate insurance quotes, and provide travelers with appropriate information
- Coordinate flight requests with flight specialists
- Engage and communicate effectively with travelers through various channels, including online chat or other methods as needed
- Prepare and modify documents including correspondence, reports, drafts, and emails
- Assist Zicasso’s Care Team members with various administrative tasks
- Assist in resolving and tracking customer opportunities
- Learn to utilize Zicasso’s data, analytics, and technology to create new standards of customer success and excellence for the luxury travel industry.
Requirements:
- 3-5 years of professional work experience
- Excellent fluency in oral and written English
- Detail-oriented and strives to achieve quality, error-free work
- Ability to work remotely – both independently as well as in a team environment
- Passionate about travel -- highly desirable if you have traveled abroad extensively and have a strong curiosity about new international destinations
- Strong customer service focused skills
- Adaptable to different styles of communication and traveler behaviors
- A cheerful and confident person who naturally builds relationships
- Willingness to work flexible hours, including weekends, evenings and holidays
- Strong organizational skills
- Comfortable with technology and readily able to learn and adapt to the use of new software
- Highly motivated and enthusiastic; ready and willing to put in extra effort in a start-up environment to drive company success
- Can-do, flexible attitude
- Thorough knowledge of Google Workspace (formerly G Suite) (e.g. Docs, Sheets, Slides)
- Bachelor’s degree or higher preferred
Benefits:
- Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance
- Innovative, fast-paced and collaborative culture that values diverse voices and opinions
- Learning and development annual budget
- Enjoy two company-sponsored business trips each year at international destinations we serve!
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