Vendor Solutions Representative
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Job Description
Vendor Solutions Representative supporting TD SYNNEX’s Caribbean and Central America customers. Configuring technology solutions, preparing quotes, educating partners, and resolving pre-sales issues.
Responsibilities:
- Serve as the primary point of contact for assigned customers
- Build trusted customer relationships and identify opportunities for relevant products and solutions
- Configure, price, quote, and process requests for hardware, software, and services
- Educate customers on product alternatives, cross-references, hardware, software, services, renewals, warranty upgrades, consolidations, and other solutions
- Grow customer relationships by positioning TD SYNNEX’s product and service portfolio
- Negotiate commercial terms, including pricing, freight, return privileges, product substitutions, insurance, and termination provisions
- Collaborate with customers, colleagues, and vendors to resolve pre-sales issues
- Escalate matters involving credit and engineering when appropriate
- Perform additional duties as assigned
- Represent TD SYNNEX to customers and advocate for customer needs in sales-related activities
- Meet attendance and punctuality standards
Requirements:
- High school diploma or equivalent required
- Associate degree in Business, IT, or a related field preferred
- At least one year of relevant customer-facing sales, pre-sales, account support, or related experience
- English proficiency at B2 level or higher
- Intermediate proficiency with relevant business and computer applications
- Ability to learn new systems and technology quickly
- Strong data-entry and 10-key skills
- Ability to perform basic mathematical calculations accurately
- Clear written and verbal communication skills
- Effective negotiation and persuasive selling skills
- Strong interpersonal skills and ability to build relationships across cultures and functions
- Excellent organization, time management, attention to detail, and problem-solving skills
- Ability to work independently with minimal supervision and remain effective under high workloads and deadlines
- Sound judgment, empathy, and commitment to ethical and organizational standards
- Ability to remain seated or stationary for extended periods
- Occasional non-standard hours or overtime may be required
- Candidates located in Guatemala, El Salvador, Honduras, or Panama are encouraged to apply
Benefits:
- Elective benefits tailored to the employee’s country
- Formal leadership and professional development programs
- On-demand professional development courses
- Financial, physical, and mental well-being seminars and events
- Global Life Empowerment Assistance Program
- Inclusive education and peer-to-peer conversations
- Equitable growth and development opportunities
- Onboarding program with networking opportunities
- Internal peer-led inclusive communities and activities
- Business resource groups
- Local volunteering events
- Environmental and social initiatives
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