VIP Excellence Manager
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Job Description
VIP Excellence Manager analyzing top-player activity, fraud risks, and product performance. Growing VIP engagement for RISK, an international iGaming company operating across multiple markets.
Responsibilities:
- Conduct daily analytics on top VIP clients' gaming activity across regions
- Track top players and communicate promptly with regional teams about their status and activity
- Oversee productive activation and reactivation of top VIP players across regions
- Identify growth opportunities in gaming activity, retention, and development of the top VIP base
- Develop approaches and mechanics to grow VIP play, increase top-player numbers, and integrate players into regional teams
- Prepare regular analytics and summaries on top VIP clients' gameplay
- Identify anomalies, deviations, and potential risks in VIP clients' gaming activity
- Integrate and apply AI tools to deepen analysis, automate monitoring, and find new approaches to VIP base development
- Monitor VIP product quality and effectiveness, identifying product issues and improvement areas
- Collaborate with Product, Analytics, Operations, and Regional Teams on VIP product development and customer experience
- Handle ad-hoc VIP tasks, including urgent OSINT, calls, migrations, data summaries, temporary regional VIP coverage, and other tasks
- Respond rapidly to problem regions, including temporarily covering VIP functions when needed
- Source and implement new tools, approaches, and practices to improve VIP department effectiveness
Requirements:
- Deep product expertise
- Understanding of player behavior patterns
- Ability to set requirements (briefs) for analysis and critically interpret metric results
- Basic proficiency working with dashboards and reading metrics and their relationships
- Practical, targeted use of AI tools
- Deep understanding of player fraud patterns
- Hands-on VIP communication experience
Benefits:
- Children Allowance
- Mental Health Support
- Sport Activities
- Language Courses
- Automotive Services
- Veterinary Services
- Home Office Setup Assistance
- Dental Services
- Books and Stationery
- Training Compensation
- Massage
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