VMS Technical Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
VMS Technical Analyst configuring and supporting SAP Fieldglass, Beeline, and VNDLY platforms. Managing client data, integrations, troubleshooting, and technical operations for MSP programs.
Responsibilities:
- Support the implementation, configuration, and ongoing maintenance of VMS platforms
- Participate in requirements gathering sessions, design workshops, and client meetings
- Collaborate with Project Managers and Solution Architects to deliver effective technical solutions
- Configure test and production environments based on client requirements
- Manage data uploads, validation, cleansing, and ongoing maintenance activities
- Analyze client data, identify inconsistencies, and ensure data quality and integrity
- Support integrations and data exchanges between VMS platforms and other business systems
- Conduct testing activities, troubleshoot issues, and resolve configuration-related challenges
- Monitor and manage support tickets through to resolution
- Maintain detailed documentation relating to configurations, business requirements, and technical processes
- Act as a trusted advisor on VMS functionality and best practices
- Work closely with customers to resolve technical and functional issues while providing an outstanding support experience
Requirements:
- Experience working with VMS platforms such as SAP Fieldglass, Beeline, VNDLY, or similar solutions
- Strong analytical skills with experience in data management, validation, manipulation, and reporting
- Experience in application support, system administration, configuration, or technical operations
- Ability to investigate issues, perform root cause analysis, and deliver effective solutions
- Strong customer-facing and stakeholder management skills
- Excellent written and verbal communication skills in English
- Ability to work independently in a remote environment
- Strong organizational skills and attention to detail
- Proactive mindset and willingness to learn new technologies and processes
- Experience supporting MSP or contingent workforce programs
- Knowledge of integrations, data transfer protocols, and system interfaces
- Experience with Workday or other HR technology platforms
- Background in technical support, help desk, or application support environments
- Experience participating in implementation or transformation projects
Benefits:
- Access to learning, development, and coaching
- Collaborative and inclusive environment
- Opportunities to grow, contribute, and build sustainable careers
Similar Jobs
Senior Product Support Engineer
Senior Product Support Engineer supporting HistoSonics’ Edison System, a non-invasive histotripsy medical device. Troubleshooting customer procedures, product launches, and clinical field operations.
RPA Support Engineer
RPA Support Engineer supporting Verisma’s UiPath and Power Automate bots in production. Maintaining HIPAA-compliant workflows and AI-powered intelligent automation systems.
T3 Support Engineer, Fluent English
T3 Support Engineer troubleshooting backend, database, and integration issues for SupportYourApp, a global Intelligent Support-as-a-Service provider. Investigating incidents, reproducing bugs, and implementing low-risk fixes remotely across the EU.
T3 Support Engineer, Fluent English
T3 Support Engineer troubleshooting backend, database, API, and integration issues for SupportYourApp’s global technical-support clients. Investigating incidents, implementing low-risk fixes, and escalating complex problems to Engineering.
T3 Support Engineer, Fluent English
T3 Support Engineer troubleshooting backend, database, and integration issues for SupportYourApp, a global Intelligent Support-as-a-Service provider. Reproducing bugs, analyzing logs, and resolving escalated technical incidents remotely across the EU.
Technical Support Consultant, French & English
Technical Support Consultant providing French- and English-language technical support for SupportYourApp’s global customer-support services. Troubleshooting customer issues across phone, email, and chat.
Decision Support Analyst
Decision Support Analyst improving financial performance for Mosaic Life Care, a northwest Missouri healthcare system. Analyzing operations, profitability, costing, and cost-saving opportunities.
Customer Support Engineer
Customer Support Engineer troubleshooting RelationalAI’s enterprise AI platform, databases, and customer environments. Supporting global customers and collaborating with engineering teams to improve product reliability and experience.
Desktop Support Technician
Desktop Support Technician resolving employee device, account, and software issues for Atticus, a Philippines-based remote staffing and IT offshoring firm. Managing endpoints, tickets, permissions, and onboarding.
QSC Q-Sys Operations Support Engineer – APAC
Infrastructure Engineer supporting EOS’s global commercial AV and collaboration technology ecosystem. Automating Q-SYS, Shure, Dante, and video conferencing deployments across converged networks.
Technical Support Engineer I
Technical Support Engineer I supporting Verisma customers with software, hardware, and network troubleshooting. Resolving technical issues through remote assistance, documentation, escalation, and customer follow-up.
Mid-Level Support Analyst
Analista de Suporte Pleno instalando, configurando e mantendo produtos da NDD, plataforma de gestão e automação tecnológica. Solucionando incidentes, homologando versões e apoiando clientes e parceiros.
Senior Technical Support Engineer
Senior Technical Support Engineer supporting Ping Identity’s SaaS identity and access-management solutions. Troubleshooting web applications, authentication protocols, networking, and premium-customer SLAs.
Maintenance Technical Support Coordinator IV
Ryder roadside maintenance coordinator resolving Tier 2 fleet breakdowns through technical diagnosis and dispatch decisions. Improving customer uptime while mentoring call-center teams.
IT Support Technician
IT Support Technician supporting drivers and fleets with ELDs, tablets, and dashcams. Troubleshooting Geotab, Samsara, and Motive technology for Helpt’s clients.
Technical Analyst
Technical Analyst resolving complex enterprise software support escalations for Workday-focused OneSource Virtual. Diagnosing batch, database, integration, API, and payroll tax issues.
Technical Support Operations Manager
Technical Support Operations Manager scaling support systems for Rad AI’s healthcare AI platform. Leading engineers, automation, incident response, and enterprise radiology deployments.
Technical Support Representative
Technical Support Representative resolving customer software issues for a remote operations team. Troubleshooting, onboarding users, and escalating technical problems to product teams.
Technical Support Engineer
Technical Support Engineer troubleshooting Linux, networking, storage, and GPU issues for Hyperbolic Labs' AI cloud. Owning customer tickets, SLAs, runbooks, and critical on-call escalations.
Technical Support Representative – L2
L2 Technical Support Representative resolving complex Autodesk and Stratus issues for MEP contractors. Using AI-driven diagnostics, automations, and knowledge management to scale technical support.