Warmline Shift Leader, Bilingual Preferred
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Warmline Shift Leader overseeing daily operations for the Oregon Warmline, providing support to on-duty Peer Support Operators. Ensuring compliance with policies and facilitating team performance through guidance and direction.
Responsibilities:
- Support the smooth daily operation of the David Romprey Oregon Warmline.
- Provide direct support to teams of on-duty Peer Support Operators.
- Work closely with the shift and On-Duty Supervisor to provide support and direction regarding duties and utilization of software to the operators in compliance with established policies and procedures to ensure team continuity.
- Serve as a substitute On-Call Supervisor as needed.
- Respond and provide work direction to staff to ensure the smooth operation.
- Coach and mentor less experienced team members.
- Track the progress of the teams as they work virtually.
- Utilize Outlook Teams, call center, /Talk Desk, and basic information technology to provide support to the assigned team.
- Assist with minor technical issues.
- Track breaks to ensure adequate coverage.
- Attend and actively participate in regularly scheduled online all-staff meetings including participation in role-plays and/or co-reflection to facilitate operator skills development.
Requirements:
- High school diploma or equivalent.
- A minimum of 1 year of experience working with individuals who have addictions and/or mental health issues.
- Preferred: A minimum of 1 year working for the Warmline as an operator.
- Must possess a Peer Support Specialist (PSS) Certification or Intentional Peer Support (IPS) and become registered with the Oregon Health Authority Traditional Health Worker registry for the state of Oregon prior to working the warmline.
- Participated in at least one warmline training and one warmline shift leader training.
- Certified, or be able to be certified to train others in warmline services.
- Considerable knowledge of warmline principles and practices.
- Attention to detail and high degree of accuracy.
- Knowledge of computer operation and databases is essential.
- Must be a self-starter and demonstrate ability to coordinate work for multiple operators.
- Good organizational and time management.
- Ability to work with minimal supervision.
- Familiar with standard office equipment.
Benefits:
- Health, dental and vision insurance
- 6% initial 401K match
- Potential for tuition reimbursement
- Paid vacation tiers ranging from accrual of 1 day to 4 days per month (Annual rollover cap of 220 hours, additional hours can be paid out at 50% at the end of the fiscal year)
- 9 Paid holidays
- Community service day
- Floating holiday & 2 mental health days provided after 1 year
- Employee Assistance
- Wellness Benefits
- Dependent Care & Long-Term Disability Insurance
Similar Jobs
Intake Specialist, Bilingual, Spanish-Speaking
Intake Specialist assessing client needs and eligibility for disability benefits. Collaborating with a team to provide comprehensive support and maintain accurate documentation.
Spanish Bilingual Registered Dietitian, Clinical Trials, Telehealth
Remote Registered Dietitian providing nutritional assessments and counseling for patients in clinical trials. Join IQVIA, a global leader in healthcare research, for a meaningful telehealth role.
Spanish Bilingual Registered Dietician, Clinical Trials, Telehealth - Per Diem
Registered Dietitian providing telehealth nutrition assessments and individualized care plans for patients in clinical trials. Supporting innovative research and earning supplemental income with flexibility.
Spanish Bilingual Registered Dietitian, Clinical Trials, Telehealth - Per Diem
Remote Registered Dietitian delivering nutritional assessments and counseling for patients in clinical trials. Flexible role supporting innovative research and maintaining work-life balance.
Bilingual Learning Designer – English/Spanish
Bilingual English/Spanish Learning Designer creating language learning materials for LATAM users. Join a growing AI company focused on innovative language learning solutions.
Bilingual CMA
Bilingual Legal Assistant at Anderson Injury Lawyers assisting with case files and client communications in English and Chinese. Supporting administrative tasks and client advocacy for personal injury cases.
CRA II / Senior CRA – Sponsor Dedicated, Oncology, Bilingual – French, English
CRA II/Sr CRA for Oncology conducting site qualifications, management, and monitoring for a leading life sciences organization. Home-based position in Quebec, Canada.
Bilingual Medical Receptionist
Bilingual Medical Receptionist supporting patient communication and front desk operations for a healthcare practice. Handling inbound calls, appointment scheduling, and administrative tasks with a focus on reducing no-shows.
Bilingual Clinician, LMSW or LCSW – Behavioral Health, Pediatrics
Associate-level licensed clinician providing behavioral health care through Collaborative Care Model. Support patients experiencing mild to moderate symptoms with evidence-based interventions in a remote setting.
Bilingual Mobile Mortgage Specialist Assistant
Mobile Mortgage Specialist Assistant supporting the mortgage sales team at TD by providing credit administration and customer service. Ensuring accuracy and aiding in business development while working remotely from home or a TD location.
Bilingual Spanish Answering Service Agent
Bilingual Spanish Answering Service Agent delivering customer support for various industries. Answering calls, performing lead intakes, and providing outstanding service with a people-first culture.
Bilingual Pharmacist, Telehealth
Pharmacist in telehealth at Navitus delivering Medication Therapy Management services. Collaborating within a newly launched Clinical Engagement Center to improve member health and wellness through tele-pharmacy.
Bilingual Junior Healthcare Fraud Investigator
Junior Fraud Investigator at Cigna supporting US Commercial Healthcare investigations with analytics and report preparation. Ideal for recent college graduates with a background in Criminal Justice.
Research and Training Meteorologist – Bilingual
Research and Training Meteorologist for International Desks at Lynker supporting NOAA's Weather Prediction Center. Collaborate on training and research for improved weather forecasting.
Licensed Home Inspector, Bilingual
Bilingual Licensed Home Inspector performing inspections in Houston market. Includes client communication and tracking of inspection activities.
Senior Caseworker – Bilingual, French
Senior Caseworker managing patient caseload for reimbursement support in Canada. Bilingual role assisting with financial options for patients without insurance and managing team activities.
Patient Intake Coordinator, Bilingual: English/Spanish – Outpatient Behavioral Health
Bilingual Patient Intake Coordinator managing patient intake, scheduling, and insurance verification for outpatient behavioral health practice. Requires 2+ years experience in healthcare administrative role and insurance verification.
Bilingual Patient Care Navigator – Dermatology
Patient Care Navigator responsible for patient enrollments and service coordination at Sentrex Health Solutions. Empowering connection between patients and healthcare teams for optimal treatment access.
Bilingual Technical Consultant, Grills
Bilingual Technical Consultant managing product inquiries via calls and emails for Napoleon. Requires technical understanding of grill functionality and customer service experience.
Case Manager – Bilingual Spanish/English
Case Manager supporting a U.S.-based law firm, managing client cases and collaborating with attorneys and medical providers.