Workforce Management Manager, Retail
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Job Description
Workforce Management Retail Manager leading workforce planning for fulfillment operations at DraftKings. Analyzing labor performance and optimizing staffing efficiency in a national network.
Responsibilities:
- Develop and manage short-term and long-term workforce forecasts based on operational demand trends, fulfillment volume, seasonality, and business growth projections.
- Design and execute workforce optimization strategies across a multi-site national fulfillment network to improve staffing efficiency, labor performance, and operational scalability.
- Analyze workforce trends, labor performance metrics, and operational data to inform strategic planning, labor cost modeling, and related business decisions.
- Monitor real-time operational performance, staffing adherence, productivity, overtime, and schedule utilization to identify risks and make dynamic labor adjustments.
- Translate complex workforce and operational data into clear insights, recommendations, and reporting for cross-functional stakeholders and leadership teams.
- Build and scale workforce management processes, governance structures, reporting frameworks, and planning tools to support operational growth and continuous improvement.
Requirements:
- Bachelor's degree in Business, Economics, Operations Management, Analytics, Supply Chain, or a related field.
- At least 5 years of experience in workforce management, labor planning, operations analytics, or fulfillment operations in a fast-paced environment.
- Experience developing workforce forecasts, capacity plans, and labor models that support operational and business objectives.
- Strong analytical and problem-solving skills with the ability to interpret complex workforce data and translate insights into actionable recommendations.
- Experience with workforce management, data visualization, and analytics tools such as Tableau, Power BI, SQL, Python, R, or similar technologies.
- Strong communication and stakeholder management skills with the ability to influence cross-functional teams and operational leaders.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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